VP, Strategic Account Management

Logoslabs; San Francisco (CA); Sur place; USD 250 000 - 350 000; Plein temps

Résumé du poste

Everbridge seeks a Vice President of Strategic Account Management to lead a high-performing team responsible for its largest customer relationships. The role focuses on retention, expansion, and adoption of the CEM platform, with executive sponsorship across renewals and negotiations.

You will partner with Sales, Customer Success, Product, Marketing, and Professional Services to ensure exceptional customer experiences, forecast rigor, and strategic growth across accounts globally.

Qualifications

• 15+ years of enterprise software sales, account management, or related commercial experience.
• 10+ years of successful leadership experience in a SaaS sales or account management organization.
• A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.
• Demonstrated success recruiting, coaching, and retaining high-performing teams.
• Strong executive presence and the ability to build trusted relationships across complex organizations.
• Expertise in consultative selling, account planning, opportunity development, and negotiation.
• Strong analytical, problem-solving, presentation, and communication skills.
• Proficiency with Salesforce or a comparable CRM platform.
• Fluency in English and willingness to travel approximately 30-40%.

Responsabilités

• Lead, coach, and develop a high-performing team of Strategic Account Managers.
• Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.
• Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.
• Identify growth opportunities and collaborate with Account Executives to expand existing accounts.
• Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.
• Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.
• Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience.
• Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.
• Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.
• Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.
• Consistently achieve or exceed retention, growth, and broader performance objectives.

Connaissances

Leadership

Retention & expansion focus

Consultative selling

Account planning

Negotiation

Analytics

Presentation skills

Communication skills

English fluency

Travel readiness

Formation

Bachelor's degree

Outils

Salesforce

Description du poste

At Everbridge, our mission is to help organizations protect people and maintain business continuity during critical events. Our Critical Event Management (CEM) platform combines real-time communication and intelligent automation to help organizations respond quickly, strengthen resilience, and keep operations running when it matters most.

We're seeking a VP of Strategic Account Management to lead the team responsible for our largest customer relationships. This is a high-impact role for an accomplished SaaS leader who excels at developing teams, creating customer value, and driving sustainable growth. Success will be measured by maintaining retention of 96% or higher, expanding revenue, and increasing adoption of the Everbridge platform.

What you'll do:

• Lead, coach, and develop a high-performing team of Strategic Account Managers.

• Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value.

• Strengthen executive customer relationships and position Everbridge as a trusted resilience partner.

• Identify growth opportunities and collaborate with Account Executives to expand existing accounts.

• Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities.

• Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities.

• Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience.

• Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success.

• Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership.

• Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators.

• Consistently achieve or exceed retention, growth, and broader performance objectives.

What you'll bring:

• 15+ years of enterprise software sales, account management, or related commercial experience.

• 10+ years of successful leadership experience in a SaaS sales or account management organization.

• A proven record of improving retention, expanding strategic accounts, and achieving revenue targets.

• Demonstrated success recruiting, coaching, and retaining high-performing teams.

• Strong executive presence and the ability to build trusted relationships across complex organizations.

• Expertise in consultative selling, account planning, opportunity development, and negotiation.

• Strong analytical, problem-solving, presentation, and communication skills.

• Proficiency with Salesforce or a comparable CRM platform.

• Fluency in English and willingness to travel approximately 30-40%.

Preferred qualification

• A bachelor’s degree in business, finance, economics, marketing, communications, engineering, or a related field.

• Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge Empowering Resilience