VP, Small Segment Strategy — Business Banking

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH, seeks a Small Segment Strategy Manager – Vice President in Business Banking to translate client insights into segment priorities, differentiating experiences and scalable solutions for small segment clients up to $1M revenue.

You will own priority initiatives, partner with senior leaders across CCB Strategy, Marketing, Digital, Product, Operations, and Data & Analytics to shape roadmaps for acquiring, deepening relationships, and retaining clients at segment

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field or equivalent work experience.
• 5+ years in Business Banking, Consumer Banking strategy, or related strategy/consulting leadership.
• Ability to lead complex cross-functional initiatives from concept to launch.
• Strong business case development and financial analysis skills.
• Excellent stakeholder management and influence without direct authority.
• Willingness to travel occasionally.
• MBA or advanced degree preferred.

Responsibilities

• Own and deliver a portfolio of sub-segment initiatives by translating segment priorities into executable roadmaps, milestones, operating cadences, and KPIs/OKRs, and driving work from plan through launch and optimization.
• Lead end-to-end program execution by scoping requirements, aligning cross-functional partners, managing timelines and dependencies, surfacing risks, and driving mitigation to deliver on-time and on-budget.
• Diagnose and resolve client and banker friction using structured problem-solving and design thinking; translate pain points into coordinated operational, digital, and product enhancements that improve satisfaction and retention.
• Develop data-driven business cases and value hypotheses by synthesizing insights (including financial analysis as needed), sizing impact, securing approvals, and tracking value realization post-launch.
• Design and optimize customer journeys collaborating with Marketing and Digital to shaping test-and-learn approaches and iterating based on performance signals and dashboards.
• Communicate and influence senior stakeholders by maintaining disciplined governance and executive-ready updates that highlight progress to plan, KPI trends, key decisions, risks, and recommended actions—while monitoring external/competitive trends to inform adjustments.

Skills

Cross-functional leadership

Strategy development

Program management

Stakeholder communication

Data analysis

Travel ability

Education

Bachelor’s degree in Business/Finance/Marketing or related field

MBA or equivalent advanced degree

Job description

JPMorgan Chase & Co. in Columbus, OH, seeks a Small Segment Strategy Manager – Vice President in Business Banking to translate client insights into segment priorities, differentiating experiences and scalable solutions for small segment clients up to $1M revenue.

You will own priority initiatives, partner with senior leaders across CCB Strategy, Marketing, Digital, Product, Operations, and Data & Analytics to shape roadmaps for acquiring, deepening relationships, and retaining clients at segment