Segment Strategy VP, Small Business Banking

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Chase is seeking a Small Segment Strategy Manager – Vice President in Business Banking to champion segment-specific client needs and translate insights into priorities and scalable solutions. You will own a portfolio of initiatives and partner with senior leaders across Strategy, Marketing, Digital, Product, Operations, and Data & Analytics to shape the segment roadmap.

You will drive end-to-end program execution, develop data-driven business cases, and design customer journeys with a focus on

Qualifications

• Minimum of 5 years in Business Banking or Consumer Banking strategy or related strategy/consulting leadership.
• Experience with SMB/small business clients preferred.
• Proven ability to lead large complex initiatives from concept to launch.
• Strong financial modeling and business case development.

Responsibilities

• Own and deliver a portfolio of sub-segment initiatives with executable roadmaps and KPIs/OKRs.
• Lead end-to-end program execution, aligning cross-functional partners and managing timelines.
• Diagnose and resolve client and banker friction with problem-solving and design thinking.
• Develop data-driven business cases and value hypotheses, sizing impact and tracking value realization.
• Design and optimize customer journeys with marketing and digital, shaping test-and-learn approaches.
• Communicate progress to senior stakeholders with governance and executive-ready updates.

Skills

Strategic leadership

Cross-functional collaboration

Stakeholder management

Project management

Data-driven decision making

Communication

Travel readiness

Education

Bachelor's degree in Business/Finance/Marketing

MBA or equivalent

Job description

Chase is seeking a Small Segment Strategy Manager – Vice President in Business Banking to champion segment-specific client needs and translate insights into priorities and scalable solutions. You will own a portfolio of initiatives and partner with senior leaders across Strategy, Marketing, Digital, Product, Operations, and Data & Analytics to shape the segment roadmap.

You will drive end-to-end program execution, develop data-driven business cases, and design customer journeys with a focus on