VP, Service Designer: Innovation & Experience Leader

BNY; New York (NY); On-site; USD 93,000 - 200,000; Full time

Benefits offered by this job

Paid leave

Flexible resources

Wellbeing programs

Job summary

BNY is seeking a VP, Service Designer to join our Innovations team in New York, NY. The role blends AI and design thinking to enhance user experience and business outcomes.

You will lead design workshops, develop user designs and systems, and collaborate with stakeholders. An ideal candidate has extensive experience in financial services and expertise in service design principles.

Compensation ranges from $93,000 to $200,000, with additional benefits that promote wellbeing and work-life balance.

Qualifications

• Years of experience in global financial services or fintech as a UX/Service Designer.
• Strong portfolio of successful enterprise projects.
• Demonstrated ability to apply structured, analytical approaches.

Responsibilities

• Lead design thinking workshops and ideation sessions.
• Leverage user journey and experience mapping.
• Develop personas, wireframes, and prototypes.

Skills

User journey mapping

Design thinking methodologies

Facilitating ideation workshops

User-centered design principles

User research

Usability testing

Visual design competency

Effective communication

Creativity

Problem-solving

Tools

Figma

Figjam

Miro

Adobe XD

Job description

BNY is seeking a VP, Service Designer to join our Innovations team in New York, NY. The role blends AI and design thinking to enhance user experience and business outcomes.

You will lead design workshops, develop user designs and systems, and collaborate with stakeholders. An ideal candidate has extensive experience in financial services and expertise in service design principles.

Compensation ranges from $93,000 to $200,000, with additional benefits that promote wellbeing and work-life balance.