Vice President of Service Design & Customer Experience

BNY Mellon; New York (NY); On-site; USD 93,000 - 200,000; Full time

Benefits offered by this job

Generous paid leave

Paid volunteer time

Wellbeing programs

Job summary

BNY Mellon is seeking a Vice President, Service Designer in New York City to join our Innovations team. You will lead design workshops, analyze user interactions, and maintain user experience standards. A strong background in financial services and UX design with tools like Figma is required.

We offer a competitive salary between $93,000 and $200,000, alongside excellent benefits and a culture of growth.

Qualifications

• Proven experience as a UX/Service Designer in financial services.
• Strong portfolio showcasing successful enterprise projects.
• Demonstrated ability in facilitating ideation workshops.

Responsibilities

• Lead design thinking workshops to solve problems creatively.
• Visualize and analyze user interactions for design solutions.
• Maintain design guidelines and cohesive design systems.

Skills

User journey mapping

Design thinking methodologies

Usability testing

Creativity

Communication

Tools

Figma

Adobe XD

Miro

Job description

BNY Mellon is seeking a Vice President, Service Designer in New York City to join our Innovations team. You will lead design workshops, analyze user interactions, and maintain user experience standards. A strong background in financial services and UX design with tools like Figma is required.

We offer a competitive salary between $93,000 and $200,000, alongside excellent benefits and a culture of growth.