Lead Service Designer

BNY Mellon; New York (NY); On-site; USD 102,000 - 253,000; Full time

Benefits offered by this job

Competitive compensation

Flexible global resources

Generous paid leaves

Job summary

BNY Mellon is seeking a Lead Service Designer to optimize servicing processes in New York, NY. This role requires collaborating with product managers and engineers while ensuring a user-first approach to design. The ideal candidate will possess advanced skills in Figma and Miro, with a strong focus on user experience and journey mapping.

The position offers a competitive salary between $102,000 and $253,000 per year, along with comprehensive benefits and a culture promoting excellence and innovation.

Qualifications

• Experience in user-centered design.
• Strong journey mapping capabilities.
• Cross-functional collaboration experience.
• Proficiency with Figma and Miro.
• Design system knowledge.
• Knowledge of complex systems.
• Effective communication and storytelling.
• Mentorship and leadership experience.

Responsibilities

• Lead with a user-first approach to design.
• Map and analyze user journeys for improvements.
• Align design with business goals with stakeholders.
• Create high-fidelity wireframes and prototypes.
• Contribute to a global design system.
• Design solutions for complex system challenges.
• Communicate design concepts to stakeholders.
• Mentor junior designers and elevate team standards.

Skills

User-centered design

Journey mapping

Cross-functional collaboration

Figma proficiency

Miro proficiency

Design system knowledge

Complex systems understanding

Communication

Mentorship

Leadership

Job description

Lead Service Designer – Global Payments & Trade

Location: New York, NY.

We are seeking a Lead Service Designer with experience working with, defining, and designing complex systems to bring creativity, strategic insight, and user-centered thinking to our team. This role requires a highly skilled designer who excels in collaboration, design execution, and the ability to drive impactful user experiences. This Lead Service Designer will help lead the optimization of our servicing process.

Responsibilities

In this role, you’ll make an impact in the following ways:

• Lead with a user-first approach, ensuring all design choices address user needs, behaviors, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users.
• Map and analyze end-to-end user journeys across operations and servicing teams and systems to identify pain points, key moments, and opportunities for improvement. Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage.
• Work closely with product managers, engineers, and stakeholders to align design efforts with business goals, transforming complex requirements into clear, functional design solutions that respect technical constraints.
• Possess advanced skills in tools such as Figma and Miro, to create high-fidelity wireframes, prototypes, and mockups that clearly communicate interaction models and UI specifications.
• Experience with and contribute to a global design system that ensures visual consistency across interfaces. Develop workflow patterns and components that can then be reused by other teams.
• Bring an understanding of the unique challenges of designing and maintaining complex systems, with an ability to distill intricate requirements into clear design solutions that facilitate user understanding and interaction.
• Articulate design concepts and rationale to diverse stakeholders, making complex ideas accessible. Use storytelling to engage others in the product vision, fostering alignment and enthusiasm.
• Guide junior designers, provide constructive feedback, and elevate team standards. Foster a culture of continuous learning, innovation, and collaboration within the team.

Qualifications

Experience and Skills:

• Experience in user-centered design.
• Strong journey mapping capabilities.
• Cross-functional collaboration experience.
• Proficiency with Figma and Miro.
• Design system knowledge.
• Complex systems knowledge.
• Effective communication and storytelling.
• Mentorship and leadership.

Compensation:

BNY assesses market data to ensure a competitive compensation package. The base salary for this position is expected to be between $102,000 and $253,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the total compensation package, which may also include commission earnings, discretionary bonuses, short- and long-term incentive packages, and company-sponsored benefit programs.

This position is at‑will and the company reserves the right to modify base and other compensation at any time.

Benefits:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, females, individuals with disabilities, protected veterans.