VP, Service Designer

Service Design Jobs; New York (NY); Sur place; USD 93 000 - 200 000; Plein temps

Résumé du poste

BNY is seeking a Vice President, Service Designer to lead innovative CX/UX initiatives in New York. You will run design thinking workshops, map journeys, develop personas, wireframes and prototypes, and collaborate with product and engineering teams to align user needs with business goals.

This hybrid role requires a strong portfolio in enterprise UX within financial services, excellent communication, and the ability to influence across cross-functional teams.

Qualifications

• Relevant years of experience in global financial services or fintech with a strong UX/Service Design portfolio.
• Ability to analyze problems with structured, analytical approaches to create solutions.
• Proficiency in user journey mapping, design thinking, and ideation workshops.
• Solid understanding of user-centered service design principles and best practices.
• Experience with user research, usability testing, and data-driven design decisions.
• Visual design competence with deep UX understanding.
• Proficiency with design tools such as Figma, Figjam, Miro, Adobe XD, or similar.

Responsabilités

• Lead design thinking workshops and ideation sessions; build consensus among teams and stakeholders.
• Map user journeys to visualize interactions, identify pain points and opportunities.
• Develop personas, wireframes and prototypes; iterate from stakeholder feedback and usability tests.
• Collaborate with product managers and development teams to define user needs and project requirements.
• Create and maintain design guidelines, pattern libraries and cohesive design systems.
• Conduct user research, usability testing and heuristic evaluations to refine experiences.
• Stay updated on CX/UX trends and emergent technologies to bring innovative approaches.

Connaissances

UX Design

Service Design

Design Thinking

Stakeholder facilitation

User Research

Prototyping

Figma

Figjam

Miro

Adobe XD

Formation

Bachelor's degree in UX/Design

Outils

Figma

Figjam

Miro

Adobe XD

Description du poste

VP, Service Designer

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice Presidentto join our Innovations team. This role is located in New York, NY (4days in the office per week).

In this role, you’ll make an impact in the following ways

• Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders.
• Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement.
• Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results.
• Partner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements.
• Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features.
• Conduct user researchusability testing and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems.
• Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team.

To be successful in this role, we’re seeking the following

• Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects.
• Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients’ needs.
• Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops.
• Solid understanding of user-centered, service design principles and best practices.
• Experience with user research, usability testing, and data-driven design decision making.
• Visual design competency desirable with deep understanding of user experience.
• Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software.
• Ability to effectively communicate and articulate design concepts and decisions.
• Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences.
• Solutions-oriented team player with track record in executing across a diverse range of priorities.
• Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve.
• Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $93,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.