VP, Sales Operations & Service Strategy

KKR; Hartford (CT); On-site; USD 150,000 - 185,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

KKR is seeking a Vice President of Sales Operations Support to lead the SOS organization, aligning service delivery with sales strategy and partner relationships. The role emphasizes data-driven improvements, self-service adoption, and measurable efficiencies across Annuity and Preneed lines.

The VP will drive collaboration between Operations and Sales, turning escalation data into process enhancements, and will mentor managers to build organizational capability and succession depth within SOS.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years in annuity or life insurance operations with leadership responsibility.
• Proven ability to influence cross-functionally with business leaders.
• Ability to drive operational efficiency and self-service adoption.
• Strong strategic thinking and ability to translate strategy into plans.
• Excellent verbal and written communication skills.

Responsibilities

• Own the SOS model end-to-end, resolving service requests and escalations across internal and external partners.
• Lead SOS organization through managers, team leads, and analysts for end-to-end resolution.
• Build trusted relationships with sales teams and firm partners as the senior Operations partner.
• Identify root causes of escalation trends and drive cross-functional improvements.
• Drive efficiencies by streamlining workflows, reducing rework, and improving cycle times.

Skills

Leadership

Relationship building

Cross-functional influence

Operational efficiency

Data analysis

Project management

Strategic thinking

Communication

Client/partner focus

Education

Bachelor’s degree or equivalent

Job description

KKR is seeking a Vice President of Sales Operations Support to lead the SOS organization, aligning service delivery with sales strategy and partner relationships. The role emphasizes data-driven improvements, self-service adoption, and measurable efficiencies across Annuity and Preneed lines.

The VP will drive collaboration between Operations and Sales, turning escalation data into process enhancements, and will mentor managers to build organizational capability and succession depth within SOS.