VP Sales Operations

Jobtailor; Phoenix (AZ); On-site; USD 150,000 - 230,000; Full time

Job summary

Jobtailor seeks an experienced regional director leader to oversee wireless retail operations across four Walmart-based territories. You will guide regional directors, collaborate with cross-functional teams, and drive performance through analytics and hands-on coaching.

The role emphasizes large-scale operational changes, sales growth, and strong relationship-building with Walmart leadership, while spending time in stores and traveling across markets.

Qualifications

• Extensive leadership experience in wireless, telecommunications, or retail operations.
• Experience leading large, multi-state markets through regional leaders in direct reports capacity.
• Strong understanding of smartphones, accessories, and service sales business structure.
• Analytics and reporting proficiency for identifying opportunities and taking appropriate actions in a remote leadership environment.
• Demonstrated success leading large-scale operational changes and influencing sales behavior.

Responsibilities

• Lead and develop a team of Regional Directors across four geographic regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution and scalable operations.
• Improve sales quality, reduce chargebacks, mitigate financial and compliance risks, and drive growth.
• Build partnerships with Walmart leadership at store, market, and regional levels.
• Use data and field insights to identify performance gaps and drive program excellence.
• Coach leaders and foster accountability, collaboration, and continuous improvement.
• Lead wireless retail across four regional territories operating inside Walmart Supercenter locations.
• Drive sales performance and strengthen Walmart partnerships.

Skills

Leadership

Sales performance

Analytics & reporting

Stakeholder management

Walmart/big-box retail experience

Remote leadership

Job description

• Lead and develop a team of Regional Directors across four geographic regions
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, and scalable operations initiatives
• Improve sales quality, reduce chargebacks, mitigate financial and compliance risks, and drive sustainable business growth
• Build strong partnerships with Walmart store-, market-, and regional-level leadership
• Use data and field insights to identify performance gaps, improve transactional retention, and drive program excellence
• Coach leaders and foster a culture of accountability, collaboration, and continuous improvement
• Lead and grow the wireless retail business across four regional territories operating inside Walmart Supercenter locations
• Drive sales performance and strengthen partnerships with Walmart leadership

Requirements

• Extensive leadership experience in wireless, telecommunications, or retail operations
• Experience leading large, multi-state markets through regional leaders in direct reports capacity
• Strong understanding of smartphones, accessories, and service sales business structure
• Analytics and reporting proficiency for identifying opportunities and taking appropriate actions in a remote leadership environment
• Demonstrated success leading large-scale operational changes and influencing sales behavior
• Exceptional relationship-building and stakeholder management skills
• Hands‑on leadership approach with willingness to spend time in stores and support field teams
• Experience partnering with Walmart or similar big‑box retail organizations is highly preferred
• Approximately 70% travel, including regular airline and automobile travel throughout assigned markets
• Ability to sit for extended periods, typically 6+ hours per day
• Ability to use a computer, including keyboard and mouse, for prolonged periods
• Ability to lift and carry light items, typically 20+ pounds
• Ability to reach, bend, or stoop occasionally
• Ability to maintain focus and attention for long periods of desk‑based work
• Ability to follow clear directions
• Ability to perform repetitive motions consistently throughout the day
• Strong interpersonal and highly developed writing skills
• Acute attention to detail
• Ability to work in the United States, validated through E‑Verify

Core Competencies

Demonstrates extensive leadership experience in wireless and retail operations, with a strong focus on driving sales performance and operational excellence. Proven ability to build relationships with stakeholders and lead large teams across multiple regions while utilizing analytics for performance improvement.

Highest-signal resume keywords

• Leadership Experience in Wireless Operations
• Sales Performance Management
• Stakeholder Relationship Building
• Analytics and Reporting Proficiency
• Experience with Walmart or Big-Box Retail

ATS Optimization Keywords

Hard Skills

• Wireless Retail Operations
• Sales Strategy Development
• Data Analysis
• Operational Change Management
• Performance Gap Identification

Soft Skills

• Interpersonal Skills
• Coaching and Mentoring
• Attention to Detail
• Collaboration
• Communication Skills

Industry Keywords

• Telecommunications
• Retail Operations
• Chargeback Mitigation
• Transactional Retention
• Field Performance