VP Sales Operations

Acosta Sales & Marketing; Nashville (TN); Hybrid; USD 128,000 - 167,000; Full time

Job summary

Premium Retail Services, a unit of Acosta Group, seeks a Divisional Vice President of Field Operations to lead its wireless retail business across four regional territories inside Walmart Supercenter locations. This executive will drive sales performance, partner with Walmart leadership, and build a high-performing field team.

The role requires deep wireless/retail expertise, a track record in large-scale operation changes, and a hands-on leadership style, with frequent store visits and

Qualifications

• Extensive leadership experience in wireless, telecom, or retail operations.
• Experience directing multi-state regions through regional leaders.
• Strong analytics and reporting skills to drive action in a remote leadership setting.
• Proven ability to influence sales behaviors and manage risk.

Responsibilities

• Lead and develop a team of Regional Directors across four geographic regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics teams to drive scalable field operations.
• Improve sales quality, reduce chargebacks, and mitigate financial and compliance risks.
• Build partnerships with Walmart store, market, and regional leadership.
• Use data and field insights to close performance gaps and drive program excellence.
• Coach leaders to foster accountability, collaboration, and continuous improvement.

Skills

Executive leadership

Retail operations

Wireless / telecom

Analytics & reporting

Stakeholder management

Coaching teams

Multi-state regional leadership

Remote leadership

Job description

DESCRIPTION

We are seeking a Divisional Vice President of Field Operations to lead and grow our wireless retail business across four regional territories operating inside Walmart Supercenter locations. This executive leader will drive sales performance, strengthen partnerships with Walmart leadership, and develop a high-performing team of Regional Directors and field operations leaders. The ideal candidate brings deep wireless industry expertise, third-party labor (3PL) experience, and a passion for coaching teams and delivering results.

RESPONSIBILITIES

What You Will Do

• Lead and develop a team of Regional Directors across four geographic regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, & scalable operations initiatives.
• Lead efforts to improve sales quality, reduce charge backs, mitigate financial and compliance risks, and drive sustainable business growth.
• Build strong partnerships with Walmart store, market-, and regional-level leadership.
• Leverage data and field insights to identify performance gaps, improve transactional retention, and drive meaningful program excellence.
• Coach leaders while fostering a culture of accountability, collaboration, and continuous improvement.

QUALIFICATIONS

What We Are Looking For

• Extensive leadership experience in wireless, telecommunications, or retail operations.
• Experience leading large, multi-state markets through regional leaders in direct reports capacity.
• Strong understanding of smartphones, accessories, and service sales business structure.
• Analytics & Reporting prowess, for identifying opportunities and taking appropriate actions in a remote leadership environment.
• Ability to demonstrate success in leading large-scale operation changes & sales behavior influence.
• Exceptional relationship-building and stakeholder management skills.
• A hands-on leader who enjoys spending time in stores and supporting field teams.
• Experience partnering with Walmart or other similar big box retail organizations is highly preferred.

Travel Requirements

This is a highly travel-intensive role requiring regular airline and automobile travel throughout assigned markets. Travel is expected to be approximately 70% of the time.

Why This Role Matters

The Divisional Vice President plays a critical role in shaping the future growth of our business. Through strong leadership, operational excellence, and meaningful partnerships with Walmart and our field teams, this individual will help expand wireless, accessory, and service sales while creating an outstanding experience for customers and employees.

Physical Requirements

• Sit for extended periods (typically 6+ hours per day)
• Use a computer, including keyboard and mouse, for prolonged periods
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
• Reach, bend, or stoop occasionally to access files or office materials
• Maintain focus and attention for long periods of desk-based work
• Follow clear directions
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day

Strong interpersonal and highly developed writing skills; acute attention to detail.

ABOUT US

Premium Retail Services is a part of Acosta Group - a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there’s a spot for you on our team.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Exec Salary - Sales Support

Position Type: Full time

Business Unit: Corporate

Salary Range: $128160.00 - $166590.00

Company: Premium Retail Services, LLC

Req ID: 39668

Employer Description: US_PREMIUM_RS_EMP_DESC