VP Sales Operations

Jobtailor; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks an accomplished senior leader to guide a four-region wireless retail operation inside Walmart Supercenters. You will lead Regional Directors, collaborate with Operations, Compliance, Training, Recruiting, and Analytics teams, and drive scalable initiatives across multiple markets.

The role emphasizes improving sales quality, reducing chargebacks, mitigating risks, and delivering sustainable growth.

Qualifications

• Extensive leadership experience in wireless, telecommunications, or retail operations.
• Experience leading large multi-state markets through regional leaders in direct reports capacity.
• Strong understanding of smartphones, accessories, and service sales business structure.
• Analytics and reporting prowess for identifying opportunities in a remote leadership environment.
• Demonstrated success leading large-scale operational changes and influencing sales behavior.
• Exceptional relationship-building and stakeholder management skills.
• Hands-on leadership and willingness to spend time in stores supporting field teams.
• Experience partnering with Walmart or similar big box retail organizations preferred.
• Approximately 70% travel.

Responsibilities

• Lead and develop a team of Regional Directors across four regions.
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, and scalable operations initiatives.
• Improve sales quality, reduce chargebacks, mitigate financial and compliance risks, and drive sustainable business growth.
• Build strong partnerships with Walmart store-, market-, and regional-level leadership.
• Leverage data and field insights to identify performance gaps, improve transactional retention, and drive program excellence.
• Coach leaders and foster a culture of accountability, collaboration, and continuous improvement.
• Lead and grow the wireless retail business across four regional territories operating inside Walmart Supercenter locations.
• Drive sales performance and strengthen partnerships with Walmart leadership.
• Develop a high-performing team of Regional Directors and field operations leaders

Skills

Leadership

Sales management

Stakeholder management

Analytics & reporting

Operational change

Job description

• Lead and develop a team of Regional Directors across four geographic regions
• Partner with Operations, Compliance, Training, Recruiting, and Analytics support teams to drive consistent execution, field performance, and scalable operations initiatives
• Improve sales quality, reduce chargebacks, mitigate financial and compliance risks, and drive sustainable business growth
• Build strong partnerships with Walmart store-, market-, and regional-level leadership
• Leverage data and field insights to identify performance gaps, improve transactional retention, and drive program excellence
• Coach leaders and foster a culture of accountability, collaboration, and continuous improvement
• Lead and grow the wireless retail business across four regional territories operating inside Walmart Supercenter locations
• Drive sales performance and strengthen partnerships with Walmart leadership
• Develop a high-performing team of Regional Directors and field operations leaders

Requirements

• Extensive leadership experience in wireless, telecommunications, or retail operations
• Experience leading large, multi-state markets through regional leaders in direct reports capacity
• Strong understanding of smartphones, accessories, and service sales business structure
• Analytics and reporting prowess for identifying opportunities and taking appropriate actions in a remote leadership environment
• Demonstrated success leading large-scale operational changes and influencing sales behavior
• Exceptional relationship-building and stakeholder management skills
• Hands-on leadership style and willingness to spend time in stores supporting field teams
• Experience partnering with Walmart or similar big box retail organizations is highly preferred
• Approximately 70% travel, including regular airline and automobile travel
• Ability to sit for extended periods, typically 6+ hours per day
• Ability to use a computer, including keyboard and mouse, for prolonged periods
• Ability to lift and carry light items, typically 20+ pounds
• Ability to reach, bend, or stoop occasionally
• Ability to maintain focus and attention for long periods of desk-based work
• Ability to follow clear directions
• Ability to perform repetitive motions consistently
• Strong interpersonal and highly developed writing skills
• Acute attention to detail
• Must be able to work in the United States, validated through E-Verify

Core Competencies

Demonstrates extensive leadership in wireless and retail operations, with a strong focus on driving sales performance and operational excellence. Proven ability to build partnerships, leverage analytics for decision-making, and foster a culture of accountability and continuous improvement.

Highest-signal resume keywords

• Leadership Experience in Wireless
• Sales Performance Management
• Stakeholder Management
• Analytics and Reporting
• Operational Change Management

ATS Optimization Keywords

Hard Skills

• Wireless Operations
• Telecommunications
• Sales Strategy
• Data Analysis
• Operational Excellence
• Performance Improvement
• Chargeback Reduction
• Financial Risk Mitigation
• Service Sales Structure
• Multi-State Market Leadership

Soft Skills

• Relationship Building
• Interpersonal Skills
• Coaching
• Attention to Detail
• Communication Skills

Industry Keywords

• Retail Operations
• Walmart Partnership
• Field Performance
• Regional Leadership
• Continuous Improvement