VP, SaaS Implementation & Onboarding

Cerbo; Atlanta (GA); Hybrid; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

PTO & holidays

Health, dental and vision benefits

Disability Insurance

401k with matching company contributor

Ownership and impact in a fast-growing

Zusammenfassung

Providi, the company behind Cerbo and OptiMantra, seeks a VP of Implementation to lead enablement, training, and onboarding across Cerbo and OptiMantra. You will shape the end-to-end implementation path from kickoff to go-live and handoff to Customer Success, with a focus on fast value delivery and scalable processes.

You will build and scale digital onboarding, mentor managers, and partner with Product, Customer Success, and Sales to ensure smooth transitions from sale to onboarding to

Qualifikationen

• 8+ years of experience leading an implementation, onboarding, or professional services team at a technology SaaS company.
• Experience leading implementation functions at a growing, ideally PE-backed, company.
• Demonstrated success designing and scaling onboarding processes, including digital/self-service pathways.

Aufgaben

• Lead the Enablement and Training function (through the Enablement Leader) for Cerbo and OptiMantra.
• Lead the Implementation/Onboarding function (through the Leader of Implementation) for Cerbo and OptiMantra.
• Define and own end-to-end implementation strategy from kickoff through go-live and handoff to Customer Success.
• Set and track key implementation metrics (time-to-value, onboarding cycle time, CSAT, cost-to-serve).
• Design and scale digital, low-touch onboarding pathways to reduce manual efforts.
• Build training content and programs for customers, partners, and internal teams.
• Partner with Product, Customer Success, and Sales to ensure seamless transitions from sale to onboarding.

Kenntnisse

Strong Communication

Organization

Digital Onboarding

People Leadership

Change Management

Customer Focus

Jobbeschreibung

Providi, the company behind Cerbo and OptiMantra, seeks a VP of Implementation to lead enablement, training, and onboarding across Cerbo and OptiMantra. You will shape the end-to-end implementation path from kickoff to go-live and handoff to Customer Success, with a focus on fast value delivery and scalable processes.

You will build and scale digital onboarding, mentor managers, and partner with Product, Customer Success, and Sales to ensure smooth transitions from sale to onboarding to