SaaS Implementation & Success Lead

Rovicare; Tempe (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Rovicare in Tempe, Arizona, is seeking a Customer Implementation Manager to lead client onboarding and engagement. The ideal candidate will oversee the onboarding process, ensuring successful platform adoption and strong customer relationships.

This role requires 5–10 years of experience in SaaS, along with excellent project management and communication skills. You'll act as a trusted advisor to clients, driving their success and satisfaction.

Qualifications

• 5–10 years of experience in SaaS implementation, onboarding, or customer success.
• Experience selling, upselling, and cross-selling SaaS solutions.
• Ability to manage and influence senior stakeholders.

Responsibilities

• Lead end-to-end onboarding for new clients.
• Act as the primary point of contact for customers post-implementation.
• Gather customer feedback to influence product improvements.

Skills

SaaS implementation

Project management

Strong communication skills

Problem-solving

Customer engagement

Technical stakeholder management

Negotiation skills

Tools

Salesforce

HubSpot

Zendesk

Intercom

Job description

Rovicare in Tempe, Arizona, is seeking a Customer Implementation Manager to lead client onboarding and engagement. The ideal candidate will oversee the onboarding process, ensuring successful platform adoption and strong customer relationships.

This role requires 5–10 years of experience in SaaS, along with excellent project management and communication skills. You'll act as a trusted advisor to clients, driving their success and satisfaction.