VP, Digital Onboarding & Implementation (Remote)

Providi; Atlanta (GA); Remote; USD 180,000 - 270,000; Full time

Benefits offered by this job

Competitive compensation

PTO and holidays

Health, dental, vision benefits

Disability insurance

401k plan with company matching

Ownership and impact

Job summary

Providi is seeking a Vice President of Implementation to lead enablement, training, and onboarding across Cerbo and OptiMantra. This leader will deliver a fast, high-quality, scalable path to value for new customers and evolve the implementation model as the company grows, including expanding digital, self-service onboarding pathways.

You will define and own the end-to-end strategy, set key metrics, and build scalable training content. Remote, full-time role in a fast-growing health tech company.

Qualifications

• 8+ years leading an implementation, onboarding, or professional services team in a technology SaaS company.
• Experience scaling onboarding processes, especially digital/self-service pathways.
• Experience managing multiple teams and product lines concurrently.
• Experience in PE-backed or high-growth environments is preferred.

Responsibilities

• Define and own the end-to-end implementation strategy from kickoff to go-live.
• Lead Enablement and Training across product lines, ensuring scalable onboarding.
• Set metrics for time-to-value, onboarding cycle time, and CSAT; drive improvements.
• Partner with Product, CS, and Sales to ensure seamless transitions from sale to onboarding.
• Scale the implementation organization’s structure, staffing, and processes.

Skills

Leadership

SaaS enablement

Onboarding optimization

Program management

Change management

Tools

Healthcare SaaS platforms

Job description

Providi is seeking a Vice President of Implementation to lead enablement, training, and onboarding across Cerbo and OptiMantra. This leader will deliver a fast, high-quality, scalable path to value for new customers and evolve the implementation model as the company grows, including expanding digital, self-service onboarding pathways.

You will define and own the end-to-end strategy, set key metrics, and build scalable training content. Remote, full-time role in a fast-growing health tech company.