VP, Implementation

Cerbo; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

PTO & holidays

Health, dental and vision benefits

Disability Insurance

401k with matching company contributor

Ownership and impact in a fast-growing

Job summary

Providi, the company behind Cerbo and OptiMantra, seeks a VP of Implementation to lead enablement, training, and onboarding across Cerbo and OptiMantra. You will shape the end-to-end implementation path from kickoff to go-live and handoff to Customer Success, with a focus on fast value delivery and scalable processes.

You will build and scale digital onboarding, mentor managers, and partner with Product, Customer Success, and Sales to ensure smooth transitions from sale to onboarding to

Qualifications

• 8+ years of experience leading an implementation, onboarding, or professional services team at a technology SaaS company.
• Experience leading implementation functions at a growing, ideally PE-backed, company.
• Demonstrated success designing and scaling onboarding processes, including digital/self-service pathways.

Responsibilities

• Lead the Enablement and Training function (through the Enablement Leader) for Cerbo and OptiMantra.
• Lead the Implementation/Onboarding function (through the Leader of Implementation) for Cerbo and OptiMantra.
• Define and own end-to-end implementation strategy from kickoff through go-live and handoff to Customer Success.
• Set and track key implementation metrics (time-to-value, onboarding cycle time, CSAT, cost-to-serve).
• Design and scale digital, low-touch onboarding pathways to reduce manual efforts.
• Build training content and programs for customers, partners, and internal teams.
• Partner with Product, Customer Success, and Sales to ensure seamless transitions from sale to onboarding.

Skills

Strong Communication

Organization

Digital Onboarding

People Leadership

Change Management

Customer Focus

Job description

About Providi
Providi is the company behind Cerbo and OptiMantra, two practice management and EHR products built for the cash-pay personalized care market. Together they serve nearly 7,000 clinics, from functional, integrative and longevity practices to direct primary care, concierge, med spa and behavioral health.

About Providi
Providi is the company behind Cerbo and OptiMantra, two practice management and EHR products built for the cash-pay personalized care market. Together they serve nearly 7,000 clinics, from functional, integrative and longevity practices to direct primary care, concierge, med spa and behavioral health.
Both products have served providers since 2011. Today we work as one team with one mission: to empower personalized care providers to deliver better patient outcomes and create thriving
practices.
We are provider-first. We build the technology, data and tools that give independent providers the autonomy to run their practices their way. That means configurable clinical workflows, lab integrations, scheduling, billing and patient engagement, with more on the way.
Our name says what we do. “Provi” comes from provider, the people we build for. “Vidi” is Latin for “I see.” We see where personalized care is going, and we build for it.
Position Summary
The VP, Implementation leads the enablement, training, and onboarding functions across both the Cerbo and OptiMantra product lines. This leader is responsible for delivering a fast, high-quality, and scalable path to value for new customers, and for evolving the implementation model as the company grows — including expanding digital, self-service onboarding pathways.
Key Responsibilities

• Lead the Enablement and Training function (through the Enablement Leader) supporting both Cerbo and OptiMantra.
• Lead the Implementation/Onboarding function (through the Leader of Implementation) supporting both Cerbo and OptiMantra.
• Define and own the end‑to‑end implementation strategy, from kickoff through go‑live and handoff to Customer Success.
• Set and track key implementation metrics (e.g., time‑to‑value, onboarding cycle time, implementation NPS/CSAT, cost‑to‑serve).
• Design and scale digital, low‑touch onboarding pathways that reduce reliance on manual, human‑delivered implementation where appropriate.
• Build training and enablement content and programs for customers, partners, and internal teams.
• Partner with Product, Customer Success, and Sales to ensure a seamless transition from sale to onboarding to steady‑state support.
• Build and scale the implementation organization's structure, staffing model, and processes to support company growth.

Required Qualifications

• 8+ years of experience leading an implementation, onboarding, or professional services team at a technology SaaS company.
• Experience leading implementation functions at a growing, ideally PE‑backed, company (not solely large/established organizations).
• Demonstrated success designing and scaling onboarding processes, including digital/self‑service pathways.
• Experience managing multiple teams and/or multiple product lines concurrently.
  

Preferred Qualifications

• Healthcare technology SaaS experience preferred.
• Experience in a private‑equity‑backed or high‑growth environment managing rapid scaling of teams and process.
• Background in healthcare technology, EHR/practice management systems, or related regulated environments.
  

Core Competencies & Skills

• Strong Communication: clearly conveys strategy, expectations, and status to customers, teams, and executives.
• Organization: manages multiple concurrent implementations, teams, and priorities with strong attention to detail.
• Digital Onboarding Expertise: deep understanding of building automated/self‑service onboarding pathways that minimize the need for human intervention.
• People Leadership: builds, coaches, and retains high‑performing managers and teams.
• Change Management: comfortable evolving processes and structure in a fast‑growing, evolving organization.
• Customer Focus: balances speed‑to‑value with quality of customer experience.
  

What We Offer

• Competitive compensation based on experience
• Paid Time Off and company holidays
• Comprehensive health, dental and vision benefits
• Short‑term and long‑term disability Insurance
• 401k plan with matching company contribution
• Real ownership and impact in a fast‑growing health tech company
  

Location: Atlanta, GA. This is a hybrid role.