Remote Onboarding & Implementation Specialist

Providi; Atlanta (GA); Remote; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health benefits

Dental benefits

Vision benefits

Disability insurance

401k with matching

Zusammenfassung

Providi is hiring a Customer Onboarding & Implementation Specialist for OptiMantra. You will guide new practices through rapid setup, train users on key features, and deliver friendly technical support across calls, emails, and video sessions.

Your work will directly empower wellness practitioners and patients by solving real problems with a customer-first mindset, while collaborating across teams to improve processes and documentation.

Qualifikationen

• 2+ years of relevant experience in customer support, onboarding, healthcare operations, or technology.
• Experience with EMR/EHR or patient management platforms is a plus.
• Background in customer support, IT/help desk, or a clinical/medical office environment is helpful.

Aufgaben

• Lead onboarding and setup for new customers on the OptiMantra platform.
• Train customers on platform features, workflows and best practices.
• Provide friendly, effective technical support via phone, email, and video calls.
• Troubleshoot issues, think critically, and deliver solutions that make customers feel supported.
• Create and improve customer-facing knowledge base articles and training videos.
• Partner with internal teams to improve processes, documentation, and the overall customer experience.

Kenntnisse

Customer support

Onboarding

Tech-savvy

Problem solving

Communication

EMR/EHR experience

Tools

EMR/EHR platforms

Jobbeschreibung

Providi is hiring a Customer Onboarding & Implementation Specialist for OptiMantra. You will guide new practices through rapid setup, train users on key features, and deliver friendly technical support across calls, emails, and video sessions.

Your work will directly empower wellness practitioners and patients by solving real problems with a customer-first mindset, while collaborating across teams to improve processes and documentation.