VP, Rewards Operations & Enablement — Fraud Controls Leader

Aumni; New York (NY); Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Chase is seeking a Vice President of Rewards Operations Enablement to lead day-to-day operational enablement and control execution across rewards redemption channels. You will partner with risk, analytics, product, technology, security, and customer service teams to detect abuse patterns, reduce losses, and improve reliability through playbooks, training, and governance routines.

This role requires building scalable processes, driving cross-functional alignment, and delivering measurable

Qualifications

• 6+ years of experience in complex operations and/or fraud and risk programs within loyalty, payments, financial services, or an adjacent domain.
• Demonstrated ability to improve multi-channel operational performance across quality, controls, efficiency, and scalability.
• Experience partnering with risk, analytics, and security teams to detect abuse patterns and implement effective preventive and detective controls.
• Working knowledge of fraud monitoring and rewards misuse management, including alerting, case workflows, escalation, and loss mitigation.
• Experience translating policy into execution through governance routines, procedures, playbooks, training, and customer service enablement.
• Demonstrated ability to influence cross-functional partners across product, technology, operations, and customer service teams.
• Strong analytical mindset with the ability to support incident response and drive change across senior stakeholders.
• Bachelor’s degree in Business, Finance, or a related field (or equivalent experience)

Responsabilités

• Drive operational performance across rewards redemption channels by defining standards, routines, and continuous improvement actions
• Centralize monitoring and operational response for fraud and rewards misuse, including detection, escalation, remediation coordination, and control enhancement
• Partner with analytics and risk teams to quantify abuse behaviors and translate insights into controls, thresholds, policies, and operating plays
• Coordinate mitigation plans with security and customer service teams to prevent and respond to incidents, including post-incident reviews with documented actions
• Operationalize program policies through procedures, training, tooling adoption, and clear decision frameworks for frontline and back-office teams
• Embed controls into customer journeys, redemption experiences, and customer service workflows by partnering with product and technology teams
• Assess industry practices and benchmark controls against peer rewards programs, recommending enhancements that protect customers and the experience
• Run governance routines including control reviews, reporting, escalation paths, issue tracking, and stakeholder updates for senior leaders
• Deliver enablement through documentation, playbooks, training materials, and change management to drive consistent execution

Connaissances

Fraud risk

Operations leadership

Cross-functional collaboration

Data analysis

Policy governance

Stakeholder management

Formation

Bachelor's degree in Business or Finance

Outils

Fraud monitoring systems

Description du poste

Chase is seeking a Vice President of Rewards Operations Enablement to lead day-to-day operational enablement and control execution across rewards redemption channels. You will partner with risk, analytics, product, technology, security, and customer service teams to detect abuse patterns, reduce losses, and improve reliability through playbooks, training, and governance routines.

This role requires building scalable processes, driving cross-functional alignment, and delivering measurable