VP, Product Portfolio Operations & Risk Controls

Testing Site - JPMC; Plano (TX); On-site; USD 160,000 - 210,000; Full time

Job summary

Chase is seeking a Product Portfolio Operations Manager - Risks & Controls, VP, to lead cross-functional product operations within the Consumer Banking Deposits space. You will design and implement structures that enhance coordination across product lines, partnering with Legal, Risk, and Compliance to ensure regulatory alignment and smooth launches.

You will identify operational risks, streamline processes, drive business readiness for new products, and oversee portfolio operations to deliver

Qualifications

• 5+ years of experience or equivalent expertise in program management or performance optimization.
• Proven ability to manage and implement operational effectiveness initiatives.
• Proven ability to operate within the product development life cycle and agile methodologies.
• Demonstrate expertise in consumer banking operations, product management, or portfolio management, with a deep understanding of deposit products and regulatory requirements.
• Collaborate effectively with cross-functional teams, including Legal, Risk, and Compliance, to drive business objectives and ensure operational alignment.
• Apply strong analytical and problem-solving skills to identify operational risks, implement effective controls, and optimize processes for efficiency and compliance.
• Communicate clearly and manage stakeholders to lead business readiness initiatives, facilitate training, and support successful product launches and enhancements.
• Leverage prior experience working with Legal, Risk, and Compliance teams within a financial services environment to support regulatory adherence and operational excellence.
• Drive business readiness for complex product launches by coordinating cross-functional teams and managing change initiatives.
• Utilize advanced knowledge of deposit products, consumer banking regulations, and industry best practices to inform decision-making and process improvements.
• Influence stakeholders at all levels through strong interpersonal, negotiation, and presentation skills to achieve alignment and successful outcomes.

Responsibilities

• Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
• Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
• Partner with Legal, Risk, and Compliance teams to ensure all Deposits 2.0 product initiatives and operations meet regulatory standards and internal policies
• Lead business readiness activities for new product launches and enhancements, including process design, training, and stakeholder engagement to drive successful implementation across consumer banking
• Oversee daily product portfolio operations, resolve operational issues, and optimize workflows to deliver consistent, high-quality customer experiences
• Mitigate operational risks by implementing effective controls and supporting ongoing compliance monitoring to protect the integrity of the Deposits 2.0 portfolio
• Partner with product, risk, and legal teams to identify, assess, and mitigate operational and regulatory risks, ensuring compliance through documentation, monitoring, and reporting of portfolio risk exposure and control effectiveness
• Support regulatory and legal reviews by maintaining audit-ready documentation, coordinating remediation of control gaps, and adapting operations to evolving regulatory requirements
• Facilitate cross-functional communication and governance, integrating risk, control, and legal considerations into new product development and throughout the product lifecycle

Job description

Chase is seeking a Product Portfolio Operations Manager - Risks & Controls, VP, to lead cross-functional product operations within the Consumer Banking Deposits space. You will design and implement structures that enhance coordination across product lines, partnering with Legal, Risk, and Compliance to ensure regulatory alignment and smooth launches.

You will identify operational risks, streamline processes, drive business readiness for new products, and oversee portfolio operations to deliver