VP, Revenue Operations & Implementation

One Call; Sacramento (CA); Remote; USD 180,000 - 320,000; Full time

Job summary

One Call is seeking a Vice President of Sales Operations to lead the operational engine of the commercial organization. This executive will own the end-to-end infrastructure that converts a signed agreement into a live, revenue-producing client relationship and the systems, data, and processes for forecasting and managing the business.

Reporting to the Chief Commercial Officer, the role consolidates client implementation, customer reporting, Salesforce governance, process improvement, and

Responsibilities

• Owns the onboarding function from executed contract through stabilized steady-rate operation.
• Lead the implementation team responsible for onboarding new clients and expanding existing accounts into additional service lines, jurisdictions, or products.
• Establish a standardized, scalable implementation methodology with defined stages, milestones, deliverables, and exit criteria, scaled appropriately for accounts of differing size and complexity.
• Serve as executive owner of the handoff between sales and operations, ensuring commitments made during the sales cycle are documented, feasible and fulfilled.
• Drive accountability for time-to-go-live and time-to-first revenue, identifying and removing bottlenecks that extend onboarding timelines.
• Coordinate cross-functional implementation dependencies across clinical operations, network, IT, and integrations, billing, compliance, and account management.
• Oversee client-facing implementation communication, including kickoff, status reporting, escalation paths, and post-go-live governance.

Job description

One Call is seeking a Vice President of Sales Operations to lead the operational engine of the commercial organization. This executive will own the end-to-end infrastructure that converts a signed agreement into a live, revenue-producing client relationship and the systems, data, and processes for forecasting and managing the business.

Reporting to the Chief Commercial Officer, the role consolidates client implementation, customer reporting, Salesforce governance, process improvement, and