VP, Professional Services & IT Delivery — Remote Growth Leader

CruiTek, LLC; United States; Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Flexible remote work

Remote work options

Professional development

Career growth

Job summary

CruiTek, LLC seeks a VP of Professional Services/ IT Delivery to lead and scale the company’s PS teams, drive service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for services and sets strategic direction for service offerings while ensuring delivery teams exceed client SLAs.

The ideal candidate has deep experience running Professional Services operations within a VAR, SI, or IT services organization and balances operational rigor with growth

Qualifications

• 10+ years of progressive experience in services, MSSP, or IT services delivery leadership roles.
• Prior experience within a VAR, systems integrator, or managed services provider is a MUST.
• Relevant industry certifications (e.g., CISSP, ITIL, PMP) are preferred.
• Proven track record owning P&L responsibility for a business unit.
• Experience leading teams through M&A integration, including aligning service delivery models across acquired entities.
• Strong track record of building and scaling delivery processes, automation, and tooling to support growth.
• Excellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teams.

Responsibilities

• Own the P&L for the Professional Services business unit, including revenue growth, margin management, and cost optimization.
• Lead service delivery strategy across managed security, infrastructure, and IT operations offerings.
• Ensure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the services customer base.
• Build and scale delivery processes, tooling, and automation to support growth while maintaining service quality.
• Partner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunities.
• Lead, mentor, and develop professional services leadership and delivery teams.
• Drive vendor and technology partner relationships relevant to the services portfolio (e.g., security, monitoring, and automation platforms).
• Oversee integration of professional services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizations.
• Establish and report on key operational and financial metrics to executive leadership.

Skills

Executive leadership

P&L ownership

Service delivery leadership

M&A integration experience

Vendor relationships

Automation tooling

Sales collaboration

Job description

CruiTek, LLC seeks a VP of Professional Services/ IT Delivery to lead and scale the company’s PS teams, drive service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for services and sets strategic direction for service offerings while ensuring delivery teams exceed client SLAs.

The ideal candidate has deep experience running Professional Services operations within a VAR, SI, or IT services organization and balances operational rigor with growth