VP, Professional Services & Delivery Leader

Konica Minolta Business Solutions; Addison (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Konica Minolta Business Solutions in Addison, TX seeks a strategic VP of Professional Services to lead delivery across Professional Services, Custom Development, Help Desk, and Managed Services. You will own P&L, drive profitability, and guide cross-functional teams with Sales, CS, Operations and Exec Leadership to convert demand into value for clients.

Responsibilities include building scalable delivery models, improving service quality, and ensuring customer satisfaction while expanding

Qualifications

• Executive-level P&L ownership, forecasting, margin management, and business operations leadership.
• Experience leading multi-disciplinary technology services teams across Professional Services, Managed Services, Help Desk, and Custom Development.
• Strong understanding of professional services profitability, recurring revenue models, and customer satisfaction measures.
• Ability to create scalable delivery processes, reporting models, governance practices, and resource plans.
• Strong cross-functional leadership with Sales, Customer Success, Operations, vendors, and executive stakeholders.
• Knowledge of document capture, enterprise content management, workflow automation, integrations, and intelligent information management solutions.
• Microsoft Office proficiency, including Word, Excel, PowerPoint, Visio, Project, Access, and Outlook.
• Knowledge of Kofax / Tungsten, Hyland OnBase, Square 9, and adjacent document management / workflow platforms preferred.

Responsibilities

• Lead the full-service delivery portfolio and set strategy, operating model, and performance expectations for Professional Services and related delivery operations.
• Own financial performance; manage P&L, budgeting, forecasting, revenue growth, gross margin, and operating expenses.
• Drive profitable delivery and execution by establishing consistent delivery practices for projects, programs, support, and managed services.
• Partner with Sales and Customer Success to support opportunity strategy, solution scoping, estimations, and pipeline planning.
• Oversee customer support and managed services to meet SLAs, manage escalations, and improve the support experience.
• Lead Custom Development with oversight for development, integrations, workflow automation, and client-specific extensions.
• Build scalable operating discipline with reporting, KPIs, escalation processes, capacity plans, and staffing models.
• Develop people and leaders; mentor teams and foster a customer-focused culture.
• Manage customer satisfaction and executive escalations, engaging with customers to resolve issues and strengthen relationships.
• Support strategic initiatives and integrations related to Professional Services, Support, Managed Services, and Custom Development.

Skills

P&L ownership

Executive leadership

Cross-functional leadership

Delivery operations

Customer satisfaction

Office software proficiency

Education

Four-year degree preferred

Tools

Kofax / Tungsten

Hyland OnBase

Square 9

Microsoft Office suite

Job description

Konica Minolta Business Solutions in Addison, TX seeks a strategic VP of Professional Services to lead delivery across Professional Services, Custom Development, Help Desk, and Managed Services. You will own P&L, drive profitability, and guide cross-functional teams with Sales, CS, Operations and Exec Leadership to convert demand into value for clients.

Responsibilities include building scalable delivery models, improving service quality, and ensuring customer satisfaction while expanding