Vice President, Professional Services & Delivery

Konica Minolta Business Solutions; Ramsey (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

Konica Minolta Business Solutions seeks a Vice President, Professional Services to lead the service delivery portfolio across Professional Services, Custom Development, Help Desk, and Managed Services. You will own the P&L, drive profitability, and partner with Sales, Customer Success, and Operations to translate demand into high-value information management solutions.

You will mentor leaders, establish scalable processes, define KPIs, and ensure exceptional customer satisfaction while guiding

Qualifications

• Executive-level P&L ownership and financial discipline.

Responsibilities

• Lead the full-service delivery portfolio and set strategy for Professional Services, Custom Development, Help Desk/Customer Support, Managed Services, and related delivery operations.
• Own the P&L, budgeting, forecasting, revenue growth, gross margin, operating expenses, utilization, billing accuracy, and reporting.
• Drive profitable delivery and execution by establishing consistent delivery practices that improve quality, predictability, customer outcomes, and profitability.
• Partner with Sales and Customer Success to support opportunity strategy, solution scoping, services estimating, pipeline planning, and customer expansion.
• Oversee customer support and managed services to meet SLAs and continuously improve the customer experience.
• Lead Custom Development with oversight for development, integrations, workflow automation, enhancements, and client-specific extensions.
• Build scalable operating discipline with reporting, KPIs, escalation processes, capacity planning, staffing models, and resource utilization.
• Develop leaders, support training programs, and foster an accountable, customer-focused culture.
• Manage customer satisfaction and executive escalations as a senior escalation point.
• Support strategic initiatives and vendor/partner coordination, including due diligence or integration activities.

Skills

P&L ownership

Multi-disciplinary teams

Profitability & KPIs

Recurring revenue models

Managed services operations

Customer satisfaction metrics

Scalable delivery processes

Governance practices

Resource planning

Cross-functional leadership

Document capture

ECM workflows

Kofax / Tungsten

OnBase / Square 9

Microsoft Office suite

Education

Four-year degree

Project management cert

ITSM cert

Content management cert

Tools

Kofax / Tungsten

Hyland OnBase

Square 9

Job description

Konica Minolta Business Solutions seeks a Vice President, Professional Services to lead the service delivery portfolio across Professional Services, Custom Development, Help Desk, and Managed Services. You will own the P&L, drive profitability, and partner with Sales, Customer Success, and Operations to translate demand into high-value information management solutions.

You will mentor leaders, establish scalable processes, define KPIs, and ensure exceptional customer satisfaction while guiding