VP of Professional Services Delivery

Konica Minolta Business Solutions Canada; Phoenix (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

Konica Minolta is seeking a Vice President, Professional Services to lead BlueIrisIQ’s service delivery across Professional Services, Custom Development, Help Desk, and Managed Services. You will own delivery performance, customer satisfaction, and the P&L, partnering with Sales, Customer Success, Operations and Executives to convert demand into profitable delivery.

You will drive scalable operating discipline, mentor leaders, and oversee service delivery improvements to ensure high-value

Qualifications

• Executive-level P&L ownership and financial discipline.
• Experience leading multi-disciplinary technology services teams across Professional Services, Managed Services, Help Desk, and Custom Development.
• Strong understanding of professional services profitability, utilization, recurring revenue models, and customer satisfaction measures.
• Ability to create scalable delivery processes, reporting models, governance practices, and resource plans.
• Cross-functional leadership with Sales, Customer Success, Operations, vendors, and executive stakeholders.
• Knowledge of document capture, enterprise content management, workflow automation, integrations, and intelligent information management solutions.

Responsibilities

• Lead the full-service delivery portfolio and set strategy for Professional Services, Custom Development, Help Desk/Support, Managed Services.
• Own financial performance including budgeting, forecasting, revenue growth, gross margin, and reporting.
• Drive profitable delivery and establish standardized project, program, and support practices.
• Partner with Sales and Customer Success on opportunity strategy, solution scoping, and pipeline planning.
• Oversee customer support, managed services, and escalation management to improve the support experience.
• Provide oversight for development, integrations, workflow automation, and client-specific extensions.
• Define reporting, KPIs, escalation processes, and staffing models to support growth.
• Develop leaders and mentor team members to build a customer-focused culture.
• Manage executive escalations and maintain strong client relationships.
• Support strategic initiatives and integrations across service offerings.

Skills

P&L ownership

Service delivery leadership

Cross-functional leadership

Delivery governance

Strategic planning

Education

Bachelor's degree

Tools

Kofax / Tungsten

Hyland OnBase

Square 9

Job description

Konica Minolta is seeking a Vice President, Professional Services to lead BlueIrisIQ’s service delivery across Professional Services, Custom Development, Help Desk, and Managed Services. You will own delivery performance, customer satisfaction, and the P&L, partnering with Sales, Customer Success, Operations and Executives to convert demand into profitable delivery.

You will drive scalable operating discipline, mentor leaders, and oversee service delivery improvements to ensure high-value