VP, Production Services & Application Support

BNY; Town of Florida (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

401(k) plan participation

Company-sponsored medical, dental, and vision insurance

Job summary

BNY is seeking an experienced Production Services Application Support Analyst focused on managing the reliability and availability of services. The role involves diagnosing service disruptions and supporting Middle Office operations in trade processing and trade flow.

Ideal candidates come with a Bachelor’s degree in Information Technology or a related field, along with a solid background in supporting applications as part of the trade lifecycle and experience with monitoring tools. Join BNY to take your career to the next level.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field with 4-6 years of experience.
• Strong analytical and problem-solving skills with a focus on client service.
• 2-4 years of diverse experience in information technology.

Responsibilities

• Manage overall availability, reliability, and defect prevention.
• Respond to and resolve service disruptions.
• Conduct root cause analysis for complex production issues.

Skills

Analytical skills

Problem-solving skills

Client service focus

Communication

Collaboration abilities

Technical issue management

Understanding of ITIL Service Management

Experience with Docker

Linux system administration

Experience with SQL

Knowledge of trade processing

Education

Bachelor's degree in Information Technology or related field

Tools

IBM MQ/messaging

Rabbit MQ

PostgreSQL

Monitoring tools such as Splunk

Job description

BNY is seeking an experienced Production Services Application Support Analyst focused on managing the reliability and availability of services. The role involves diagnosing service disruptions and supporting Middle Office operations in trade processing and trade flow.

Ideal candidates come with a Bachelor’s degree in Information Technology or a related field, along with a solid background in supporting applications as part of the trade lifecycle and experience with monitoring tools. Join BNY to take your career to the next level.