Vice President, Production Services Application Support

慨正橡扯; Town of Florida (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Access to global resources and tools

Job summary

慨正橡扯 is seeking a Production Services Application Support Analyst to manage service availability and resolve disruptions. The ideal candidate should possess a Bachelor's degree in a relevant field and have strong analytical skills with 6-10 years of experience.

The role involves closely working with development teams, conducting root cause analysis, and ensuring the service meets operational standards. The company offers a supportive environment with competitive benefits.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, typically 6-10 years of experience.
• Strong analytical and problem-solving skills with a focus on client service.
• Proficiency in managing and resolving complex technical issues in a fast-paced environment.

Responsibilities

• Responsible for managing overall availability, reliability, and defect prevention.
• Respond to, diagnose, and resolve service disruptions.
• Conduct root cause analysis for complex production issues.

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Production Services Application Support Analyst – Middle Office

Location: Pittsburg, PA or Lame Mary, FL.

Key Responsibilities

• Responsible for managing overall availability, reliability, and defect prevention.
• Respond to, diagnose, and resolve service disruptions.
• Identify, define, and implement required monitoring and automation solutions.
• Work closely with developers on continuous integration / continuous delivery solutions.
• Conduct root cause analysis for complex production issues.
• Reviews and evaluates project plans and objectives to ensure they meet system needs.
• Monitors changes to applications and their operating environment.
• Create and maintain support documentation and procedures.
• Ability to deal with time sensitive issues in support of critical service level commitments.
• Contributes to the achievement of area objectives.
• Should be willing to work weekends.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field. Typically 6-10 years of experience. Strong analytical and problem-solving skills with a focus on client service. Excellent communication and collaboration abilities to work effectively across teams. Proficiency in managing and resolving complex technical issues in a fast-paced environment. 2-4 years of diverse experience in multiple areas of information technology required. Experience in the securities or financial services industry is a plus.
• Knowledge and/or prior experience supporting Middle office trade processing and trade flow. Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
• Coordinate with front office and other support teams, locally and globally, to address trade-related enquiries and issues.
• Analytic and data-driven experience in supporting applications as part of the trade lifecycle.
• Experience in deployment and strong debugging skills in Docker. Linux system administration experience.
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues. Experience with Ruby and Java framework applications.
• Experience with PostgreSQL databases and writing complex SQL queries.
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
• Familiarity with ITIL Service Management. Troubleshoot and escalates alerts that cannot be resolved to the appropriate section.
• Prioritize and handle service requests, incidents, change management, and problem tickets.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.