Senior Specialist, Production Services Application Support Analyst

BNY Mellon; Pittsburgh (Allegheny County); On-site; USD 85,000 - 120,000; Full time

Job summary

BNY Mellon in Pittsburgh, PA is seeking a Senior Specialist in Production Services Application Support to ensure operational integrity of critical applications, manage incidents, and coordinate with vendors and clients.

The role requires 3-5 years in IT infrastructure and application support, strong SQL skills, ITIL processes, and experience with Windows/Unix platforms in a financial services environment.

Qualifications

• Bachelor's degree in information technology or computer science or equivalent work experience.
• 3–5 years in technology support, including network, Windows, Unix and/or mainframe troubleshooting.
• SQL proficiency with database management and payments ecosystem knowledge.
• Strong understanding of financial systems and trading platforms.
• Self-motivated with initiative, dependability and teamwork.
• Experience with ITIL service management processes (Request, Incident, Problem, Change).

Responsibilities

• Resolve issues related to critical applications, servers, networks, and telecom.
• Maintain and execute standard procedures to troubleshoot and resolve events.
• Collaborate with platform engineers to reduce MTTR and improve service delivery.
• Communicate with vendors and teams to stay updated on domain issues.
• Interact with internal customers and support teams with diplomacy and clarity.

Skills

SQL

Windows

Unix

Mainframe

Networking

Troubleshooting

Vendor coordination

Teamwork

ITIL

Education

Bachelor's degree in information technology or computer science

Tools

SQL Server

Oracle DB

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

About Team:

Welcome to the Production Services - Global Payments and Trade. This team provides proactive and reactive monitoring and support of the organizations critical Applications supporting the movement of funds within the BNYM eco system. This support includes actively monitoring, managing, and maintaining the application and hardware infrastructure for the 51 Applications providing these services to our internal and external clients. The team also provides reporting, performance metrics and change release management. The service is 24x7 with an on-call structure to cover critical periods. The service is delivered in a consistent, predictable, and reliable manner.

About the Role:

As a Senior Specialist, Production Services Application Support member, he/she will be responsible for maintaining the operational integrity of our technology applications/platforms and communicating with our clients. This role is crucial in ensuring the stability, efficiency, and continuous availability of the systems that support our financial operations. The Production Services team is monitoring the real-time dashboards for first touch remediation of events impacting our critical applications. Where not supported they are accountable for confirming that proper attention is being applied to each of the events. Location: Pittsburgh, PA

Key Responsibilities

• Resolve any issues related to critical applications, servers, networks, and telecommunications.
• Maintain and execute standard procedures to troubleshoot and resolve events.
• Work with platform engineers to reduce mean time to resolution and enhance the delivery of the service.
• They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
• Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the customer.

Qualifications

The successful candidate for this position will possess the following combination of education and experience:

• Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields.
• 3-5 years of experience in technology support areas. Including Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
• Proficiency in SQL and experience with database management and knowledge of payments ecosystem.
• Strong understanding of the Financial System and Trading platforms.
• Self-motivated, with key strengths in initiative, dependability, and teamwork.
• Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.

At BNY, our culture speaks foritself, checkout the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• Most Just Companies, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.