Global SVP, Production Services & Application Support Lead

BNY; New York (NY); On-site; USD 250,000 - 350,000; Full time

Job summary

BNY is seeking an SVP for Production Services Application Support in New York. The role focuses on strengthening incident, problem, change and escalation processes, reducing operational risk while leading a global production services team across regions.

You will drive automation, observability, and proactive remediation, partnering with engineering, business, and operations to deliver reliable services and governance for mission-critical platforms.

Qualifications

• Bachelor's degree in computer science or related discipline, or equivalent work experience.
• 12+ years of diverse IT experience, preferably in securities/financial services.
• Strong written and oral communication skills.

Responsibilities

• Strengthen incident, problem, change, and escalation management processes to reduce recurrent issues.
• Lead a high-performing global production services organization with regional delivery.
• Drive automation, observability, and AI solutions to improve productivity and service quality.
• Establish governance and credible partnerships with engineering, business, and operations teams.
• Improve service reliability and platform stability with measurable SLA improvements.

Skills

Leadership

Incident management

Change management

Observability

Automation

Java/Python

Education

Bachelor's degree in Computer Science or related

Tools

Kafka

MQ

Windows

Linux

SSSDLC & CICD

Job description

BNY is seeking an SVP for Production Services Application Support in New York. The role focuses on strengthening incident, problem, change and escalation processes, reducing operational risk while leading a global production services team across regions.

You will drive automation, observability, and proactive remediation, partnering with engineering, business, and operations to deliver reliable services and governance for mission-critical platforms.