Vice President, Production Services Application Support

BNY Mellon; Town of Florida (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid leaves

Flexible global resources

Job summary

BNY Mellon is looking for a Production Services Application Support Analyst to ensure the availability and reliability of services within the team. You will respond to and resolve service disruptions, conduct analyses of complex production issues, and implement necessary automation solutions.

Qualified candidates should have a Bachelor's in IT or a related field, with 6-10 years of IT experience, including expertise in Docker, SQL, and familiarity with financial services. This role offers competitive compensation and various benefits.

Qualifications

• 6-10 years of experience in IT is required.
• Experience in the securities or financial services industry is a plus.
• 2-4 years of experience in multiple areas of information technology.

Responsibilities

• Manage overall availability, reliability, and defect prevention.
• Resolve service disruptions.
• Implement required monitoring and automation solutions.

Skills

Analytical and problem-solving skills

Client service focus

Communication abilities

Technical issue management

Docker debugging skills

SQL query writing

ITIL Service Management familiarity

Education

Bachelor's degree in Information Technology or related field

Tools

Docker

Linux

IBM MQ

Rabbit MQ

PostgreSQL

Splunk

AppDynamics

Prometheus

Grafana

Moogsoft

Ruby

Java

Job description

Production Services Application Support Analyst

Location: Pittsburg, PA or Lame Mary, FL.

Key Responsibilities

• Responsible for managing overall availability, reliability, and defect prevention.
• Respond to, diagnose, and resolve service disruptions.
• Identify, define, and implement required monitoring and automation solutions.
• Work closely with developers on continuous integration / continuous delivery solutions.
• Conduct root cause analysis for complex production issues.
• Reviews and evaluates project plans and objectives to ensure they meet system needs.
• Monitors changes to applications and their operating environment.
• Create and maintain support documentation and procedures.
• Ability to deal with time sensitive issues in support of critical service level commitments.
• Contributes to the achievement of area objectives.
• Should be willing to work weekends.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field. Typical 6-10 years of experience. Strong analytical and problem‑solving skills with a focus on client service. Excellent communication and collaboration abilities to work effectively across teams. Proficiency in managing and resolving complex technical issues in a fast‑paced environment. 2-4 years of diverse experience in multiple areas of information technology required. Experience in the securities or financial services industry is a plus.
• Knowledge and/or prior experience supporting Middle Office trade processing and trade flow. Reconcile and validate trade capture and day trading activity in a timely and accurate manner.
• Coordinate with front office and other support teams, locally and globally, to address trade‑related enquiries and issues.
• Analytic and data‑driven experience in supporting applications as part of the trade lifecycle.
• Experience in deployment and strong debugging skills in Docker. Linux system administration experience.
• Experience with IBM MQ/messaging and Rabbit MQ middleware queues.
• Experience with Ruby and Java framework applications.
• Experience with PostgreSQL databases and writing complex SQL queries.
• Experience with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or related solutions.
• Familiarity with ITIL Service Management. Troubleshoot and escalate alerts that cannot be resolved to the appropriate section.
• Prioritize and handle service requests, incidents, change management, and problem tickets.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.