VP of Production Reliability & Application Support

BNY; Pittsburgh (Allegheny County); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Paid volunteer time

Health, dental, and vision insurance

401(k) plan

Job summary

BNY is seeking a Vice President of Application Support to ensure the stability and performance of production systems. You will coordinate major incident responses and enhance application resiliency. The role requires deep expertise supported by 6-10 years of experience in high-availability environments, particularly with incident and problem management practices.

Ideal candidates will have a Bachelor's degree in Computer Science, familiarity with monitoring tools like Splunk, and strong SQL skills. BNY offers competitive compensation and a comprehensive benefits package, including paid leaves and a 401(k) plan.

Qualifications

• 6-10 years of experience supporting enterprise production applications in a high-availability environment.
• Strong knowledge of ITIL-based service management processes.
• Experience with scheduling tools and operational workflows in complex enterprise ecosystems.

Responsibilities

• Ensure high availability, performance, and operational stability of production systems.
• Coordinate major incident response and service restoration.
• Drive root cause analysis and permanent remediation for issues.

Skills

Production applications support

Incident management

Application monitoring tools

Scripting in Shell/Python/Perl

SQL database troubleshooting

Education

Bachelor's degree in Computer Science or related field

Advanced certifications in application support or IT service management

Tools

Splunk

AppDynamics

Dynatrace

Grafana

Prometheus

Job description

BNY is seeking a Vice President of Application Support to ensure the stability and performance of production systems. You will coordinate major incident responses and enhance application resiliency. The role requires deep expertise supported by 6-10 years of experience in high-availability environments, particularly with incident and problem management practices.

Ideal candidates will have a Bachelor's degree in Computer Science, familiarity with monitoring tools like Splunk, and strong SQL skills. BNY offers competitive compensation and a comprehensive benefits package, including paid leaves and a 401(k) plan.