Senior Technical Implementations Lead, Payments & Onboarding

JP Morgan Chase; Chicago (IL); On-site; USD 180,000 - 260,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Technical Implementations Vice President for the Client Onboarding & Service team in Chicago. You will own complex client integrations from certification through go-live, guiding strategic merchants with a client-first mindset and a deep platform expertise to deliver a seamless onboarding experience.

You will lead end-to-end certification, advise on integration approaches, and coordinate with internal partners to resolve issues quickly while maintaining strong

Qualifications

• 5+ years of experience in the payments industry.
• Expertise in the Stratus or Tandem payment platform.
• Experience leading client certification processes and complex client integration projects.
• Strong understanding of payment network connectivity and related protocols.
• Demonstrated ability to own and drive issues to resolution and manage escalations with urgency and empathy.
• Strong written and verbal communication skills with cross-functional collaboration.

Responsibilities

• Lead end-to-end client integration certification and testing activities for your assigned portfolio.
• Advise clients on technical integration approaches, requirements, and readiness milestones.
• Translate complex client requirements into clear plans and actions across stakeholders.
• Coordinate with internal partners to resolve technical issues and unblock progress quickly.
• Track risks, issues, and dependencies and communicate status with clarity.
• Manage multiple high-priority workstreams with prompt turnaround times and attention to detail.
• Maintain strong client relationships through proactive engagement and reliable delivery.
• Facilitate discussions with senior clients and internal stakeholders, including de-escalation when needed.
• Support scheduled go-live activities, including occasional work outside standard hours.
• Assist clients after hours during go-live-related emergencies tied to certification and testing.
• Contribute to special projects and evolve team workflows and operating practices.

Skills

Payments industry

Stratus/Tandem expertise

Client certification leadership

Payment network connectivity

Ownership of issues

Technical consulting

Communication skills

Cross-functional collaboration

AI/automation in workflows

Microsoft Visio

PowerPoint

Excel

Tools

Microsoft Visio

PowerPoint

Excel

Job description

JP Morgan Chase is seeking a Senior Technical Implementations Vice President for the Client Onboarding & Service team in Chicago. You will own complex client integrations from certification through go-live, guiding strategic merchants with a client-first mindset and a deep platform expertise to deliver a seamless onboarding experience.

You will lead end-to-end certification, advise on integration approaches, and coordinate with internal partners to resolve issues quickly while maintaining strong