Experience Design VP — Enterprise Payments AI UX

J.P. Morgan; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Retirement plan

Job summary

JPMorganChase is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences. You will independently guide strategy and execution across product, engineering, data, and research.

You will set the experience bar through inclusive design and strong craft, championing responsible AI workflows while ensuring accessibility and data sensitivity across all initiatives.

Qualifications

• 5+ years of experience in UX, product design, or experience design, leading complex cross-functional work with senior stakeholders.
• Proven ability to define experience strategy and translate it into high-quality deliverables that drive alignment and execution.
• Strong stakeholder management and influence skills, including leading through ambiguity and resolving competing priorities.
• Track record of delivering inclusive, accessible experiences and embedding accessibility into the design process.
• Strong data fluency and research-informed decision-making, able to connect insights to strategy and outcomes.
• Advanced technical literacy and strong partnership with engineering, including understanding of client-side technologies, APIs, and how system constraints shape experience.
• Demonstrated ability to use and govern AI-assisted workflows responsibly, with attention to accuracy, accessibility, and data sensitivity.

Responsibilities

• Own experience strategy for a domain or set of journeys, defining north-star direction and measurable outcomes.
• Lead strategically important initiatives end to end, from framing and discovery through delivery and iteration.
• Influence roadmaps and prioritization by partnering with senior product and engineering leaders and aligning cross-functional decision-makers.
• Create and socialize strategic artifacts that drive alignment, such as journey maps, service flows, experience principles, wireframes, and prototypes.
• Ensure design intent holds through build by defining behavior, states, and edge cases and partnering with engineering on scalable implementation.
• Drive inclusive design and accessibility as a baseline, and raise quality through critique, coaching, and clear standards.
• Use research, market context, and data insights to guide decisions, evaluate tradeoffs, and continuously improve experiences.
• Promote responsible AI adoption across the design workflow, identifying where it improves discovery, synthesis, prototyping, and documentation while applying appropriate controls.

Skills

UX strategy

Stakeholder management

Inclusive design

Accessibility

Data-informed decisions

Engineering collaboration

AI governance

Tools

Figma

Job description

JPMorganChase is seeking an Experience Design Vice President to lead end-to-end enterprise payments UX strategy, aligning stakeholders and delivering accessible, AI-responsible experiences. You will independently guide strategy and execution across product, engineering, data, and research.

You will set the experience bar through inclusive design and strong craft, championing responsible AI workflows while ensuring accessibility and data sensitivity across all initiatives.