VP, Partner Tech Experience & Integrations Lead

JP Morgan Chase; Plano (TX); On-site; USD 133,000 - 215,000; Full time

Job summary

Chase in the United States is seeking a Vice President- Partner Technical Experience Lead to guide partner-facing technical implementations and post-launch support, delivering reliable, secure, and scalable integrations. You will coordinate with product, engineering, and business stakeholders to translate requirements into actionable plans and reduce onboarding friction.

The role emphasizes governance, risk, and compliance alignment, change management, and clear communication of technical

Qualifications

• 5years+ experience serving as a technical liaison for external partners in an integration, onboarding, or implementation role.
• 5 years+ experience supporting API- and platform-based integrations across design, build, testing, and release.
• 5years+ experience translating business requirements into technical requirements and delivery plans.
• 5years+ experience leading technical discussions with external stakeholders and internal cross-functional teams.
• 5years+ experience documenting technical requirements and implementation artifacts (e.g., specifications, runbooks, support workflows).

Responsibilities

• Serve as the primary technical point of contact for external partners across strategy alignment, onboarding, integration delivery, and ongoing support.
• Translate partner business needs into clear technical requirements, implementation approaches, and decision points.
• Partner with product and engineering teams to align on capabilities, solution design, and delivery milestones.
• Design and support integrations using existing and new capabilities, including APIs and platform services.
• Lead partner “tech-to-tech” working sessions to review roadmaps, implementation status, and technical issues.
• Document integration requirements, technical specifications, best practices, and operational runbooks for ongoing support.
• Identify opportunities to improve technical processes through automation, standardization, and integration patterns.
• Provide clear, audience-appropriate communication of technical concepts, risks, and trade-offs to partner stakeholders.
• Advocate for partner needs internally by sharing structured feedback, patterns, and recurring pain points.
• Support technical change management by assessing impacts, coordinating communications, and reducing implementation risk.
• Help ensure solutions meet security, performance, and compliance requirements throughout implementation and post-launch operations.

Skills

Technical liaison

APIs integrations

Stakeholder communication

Change management

Documentation

Tools

APIs

Platform services

Job description

Chase in the United States is seeking a Vice President- Partner Technical Experience Lead to guide partner-facing technical implementations and post-launch support, delivering reliable, secure, and scalable integrations. You will coordinate with product, engineering, and business stakeholders to translate requirements into actionable plans and reduce onboarding friction.

The role emphasizes governance, risk, and compliance alignment, change management, and clear communication of technical