VP Operations

Jobtailor; Lewisville (TX); On-site; USD 200,000 - 350,000; Full time

Job summary

Jobtailor in Lewisville, TX seeks an experienced General Manager to oversee multi-site accounts generating $100M+ revenue, driving operational excellence and client retention.

You will lead a cross-functional team, shape strategy, and collaborate with Sales, Finance, HR, Marketing, and Supply Chain. This role demands full P&L accountability, strong communication, and a track record of leading high-level client relationships.

Qualifications

• Bachelor's degree required.
• 10–12 years of progressive responsibility with full P&L responsibility.
• Experience in the food, facilities, or retail service sector preferred.
• Proven leadership and experience managing high-level client relationships.
• Broad knowledge of management practices.
• Business analysis and project management skills.
• Ability to understand complex global businesses and set overall strategy.
• Business acumen to communicate and work with executives.
• Strong business planning skills.
• Ability to manage numerous projects and resources remotely in a dispersed organization.
• Ability to select top talent and create a productive environment promoting initiative, innovation, continuous learning, and leadership development.
• Excellent communication and presentation skills for clients, front-line managers, and C-level leaders.

Responsibilities

• Oversee the overall operation of multiple accounts or a significant multi-site account generating approximately $100M+ in revenue.
• Drive operational efficiency, revenue, margin, and client retention across the account portfolio.
• Ensure operational excellence and identify innovative services and solutions for client requirements.
• Develop and maintain the overall operations strategy, priorities, and direction for the area.
• Manage sales, finance, human resources, customer service, and full P&L accountability.
• Drive new sales growth within the existing client base.
• Ensure exceptional customer service delivery.
• Develop and execute short- and long-term operational strategies with senior team members.
• Lead and manage a productive, motivated team through communication, empowerment, rewards, and coaching.
• Collaborate with Sales, Human Resources, Finance, Marketing, Supply Chain, Compliance, business unit leaders, and stakeholders.
• Inspire change and implement new business processes.

Skills

General Management

P&L Accountability

Client Relationship Management

Business Analysis

Project Management

Education

Bachelor's Degree

Job description

• Oversee the overall operation of multiple accounts or a significant multi-site account generating approximately $100M+ in revenue
• Drive operational efficiency, revenue, margin, and client retention across the account portfolio
• Ensure operational excellence and identify innovative services and solutions for client requirements
• Develop and maintain the overall operations strategy, priorities, and direction for the area
• Manage sales, finance, human resources, customer service, and full P&L accountability
• Drive new sales growth within the existing client base
• Ensure exceptional customer service delivery
• Develop and execute short- and long-term operational strategies with senior team members
• Lead and manage a productive, motivated team through communication, empowerment, rewards, and coaching
• Collaborate with Sales, Human Resources, Finance, Marketing, Supply Chain, Compliance, business unit leaders, and stakeholders
• Inspire change and implement new business processes

Requirements

• Bachelor's degree required
• Minimum of 10-12 years of progressive responsibility and successful experience in general management with full P&L responsibility
• Experience in the food, facilities, or retail service sector preferred
• Proven leadership and experience managing effective, high-level client relationships
• Broad knowledge of management practices
• Business analysis and project management skills
• Ability to understand complex global businesses and set overall strategy
• Business acumen to communicate and work with executives
• Strong business planning skills
• Ability to manage numerous projects and resources remotely in a highly dispersed organization
• Ability to select top talent and create a productive environment promoting initiative, innovation, continuous learning, and leadership development
• Excellent communication and presentation skills for clients, front-line managers, and C-level leaders

Core Competencies

Demonstrates extensive experience in general management with full P&L accountability, driving operational efficiency and client retention across multi-site accounts. Proven ability to lead teams, develop strategic operational plans, and manage high-level client relationships in the food, facilities, or retail service sectors.

Highest-signal resume keywords

• General Management
• P&L Accountability
• Client Relationship Management
• Business Analysis
• Project Management

Hard Skills

• Operational Strategy Development
• Sales Growth Management
• Financial Management
• Business Planning
• Resource Management

Soft Skills

• Leadership
• Communication
• Coaching
• Empowerment
• Change Management

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Food Service
• Facilities Management
• Retail Service
• Operational Excellence
• Client Retention