Vice President of Operations

Jobtailor; Dallas (TX); Hybrid; USD 200,000 - 300,000; Full time

Job summary

Jobtailor is seeking a senior general manager to oversee a multi-account operation generating roughly $100M+ in revenue. The role drives operational efficiency, revenue, margin, and client retention while shaping the overall strategy for a dispersed portfolio.

Ideal candidates will have 10–12 years of general management with full P&L responsibility, a Bachelor's degree (Master's preferred), and experience in food, facilities, or retail services.

Qualifications

• Bachelor's degree required; Master's preferred.
• Minimum 10–12 years of progressive general management with full P&L responsibility.
• Experience in food, facilities, or retail service sectors preferred.
• Proven leadership and experience managing high-level client relationships.
• Broad knowledge of management practices and strong business planning skills.

Responsibilities

• Oversee the operation of multiple accounts or a large multi-site portfolio with substantial revenue.
• Drive revenue, margin, and client retention across the portfolio; ensure operational excellence.
• Develop and maintain the operations strategy, priorities, and direction for the area.
• Manage Sales, Finance, HR, Customer Service, and full P&L accountability.
• Lead and develop a productive, remote-enabled team through coaching and empowerment.
• Collaborate with Sales, HR, Finance, Marketing, Supply Chain, and Compliance to implement changes.

Skills

P&L Management

Operational Strategy

Client Relationships

Leadership

Business Analysis

Education

Bachelor's Degree

Master's Degree

Tools

Project Management

Business Analysis

Job description

• Oversee the overall operation of multiple accounts or a significant multi-site account generating approximately $100M+ in revenue
• Drive operational efficiency, revenue, margin, and client retention across the portfolio
• Ensure operational excellence and identify innovative services and solutions for client requirements
• Develop and maintain the overall operations strategy, priorities, and direction for the area
• Manage sales, finance, human resources, customer service, and full P&L accountability
• Drive new sales growth within the existing client base
• Ensure exceptional customer service delivery
• Develop and execute short- and long-term operational strategies with senior team members
• Lead and manage a productive, motivated team through communication, empowerment, rewards, and coaching
• Collaborate with Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance
• Partner with business unit leaders and stakeholders to implement change and new business processes

Requirements

• Bachelor's degree required
• Master's degree desired
• Minimum of 10–12 years of progressive responsibility and successful general management experience with full P&L responsibility
• Food, facilities, or retail service sector experience preferred
• Proven leadership and experience managing effective, high-level client relationships
• Broad knowledge of management practices
• Business analysis and project management skills
• Ability to understand complex global businesses and set overall strategy
• Business acumen to communicate and work with executives
• Strong business planning skills
• Balanced perspective on strategic and tactical issues
• Ability to manage numerous projects and resources remotely in a highly dispersed organization
• Ability to select top talent and create a productive environment supporting initiative, innovation, continuous learning, and leadership development
• Excellent communication and presentation skills with clients, front-line managers, and C-level leaders

Core Competencies

Demonstrates expertise in operational strategy development, P&L management, and client relationship management within the food, facilities, or retail service sectors. Proven ability to lead teams, drive operational efficiency, and implement innovative solutions to enhance client satisfaction and revenue growth.

Highest-signal resume keywords

• P&L Management
• Operational Strategy Development
• Client Relationship Management
• Leadership and Team Management
• Business Analysis

Hard Skills

• Business Planning
• Project Management
• Operational Efficiency
• Revenue Growth
• Margin Management

Soft Skills

• Excellent Communication
• Team Empowerment
• Coaching
• Collaboration
• Presentation Skills

Certifications & Qualifications

• Bachelor's Degree
• Master's Degree

Industry Keywords

• Food Service
• Facilities Management
• Retail Service
• Client Retention
• Sales Growth