Senior Account Director

Jobtailor; Connecticut; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a senior client services leader to manage one or more client accounts within Global Occupier Services. You will set account strategy, establish goals, and lead Directors and Sr. Managers to deliver on contract commitments across multiple regions.

You will oversee service delivery excellence, client experience and relationship management, and financial performance. The role requires aligning real estate services with client goals, implementing governance, and coordinating

Qualifications

• Bachelor’s degree required.
• Minimum of 10 years at management level or other podob capacity.
• Experience in directly leading and managing teams, and managing people-managers.
• Client, P&L and contract management experience.
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
• Master’s degree or MBA preferred.

Responsibilities

• Manage the client relationship and provide exceptional client service.
• Deliver on all aspects of the contract.
• Set account strategy, establish goals, and lead and manage Directors and Sr. Managers.
• Manage day-to-day client relationships for one or more client accounts across multiple geographic regions within Global Occupier Services.
• Oversee service delivery excellence, client experience and relationship management, talent management and team development, and financial performance.
• Align real estate services with the client’s business goals and strategies.
• Implement vision, strategy, and measurement metrics for applicable service lines.
• Implement and manage account governance processes.
• Manage contract delivery and deliverables.
• Identify opportunities to enhance service solutions and capabilities.
• Assist with risk mitigation and dispute resolution.
• Develop account talent in partnership with HR, including diversity, equity and inclusion, talent reviews, performance reviews, and succession planning.
• Support collaboration and performance of Finance, HR, Sourcing, Legal, Operations, and other partners.
• Manage account P&L, profitability, and overall financial performance.
• Contribute to C&W service and financial performance through cross-selling and relationship/contract expansion.
• Ensure quantitative and qualitative analytics and evidence-based decision-making.

Skills

Client Relationship Management

P&L Management

Contract Management

Team Leadership

Strategic Planning

Integrated Facility Management

Education

Bachelor's degree

Master's degree or MBA

Job description

• Manage the client relationship and provide exceptional client service
• Deliver on all aspects of the contract
• Set account strategy, establish goals, and lead and manage functional Directors and/or Sr. Managers
• Manage day-to-day client relationships for one or more client accounts across multiple geographic regions within Global Occupier Services
• Oversee service delivery excellence, client experience and relationship management, talent management and team development, and financial performance
• Align real estate services with the client’s business goals and strategies
• Implement vision, strategy, and measurement metrics for applicable service lines
• Implement and manage account governance processes
• Manage contract delivery and deliverables
• Identify opportunities to enhance service solutions and capabilities
• Assist with risk mitigation and dispute resolution
• Develop account talent in partnership with HR, including diversity, equity and inclusion, talent reviews, performance reviews, and succession planning
• Support collaboration and performance of Finance, HR, Sourcing, Legal, Operations, and other partners
• Manage account P&L, profitability, and overall financial performance
• Contribute to C&W service and financial performance through cross-selling and relationship/contract expansion
• Ensure quantitative and qualitative analytics and evidence-based decision-making

Requirements

• Bachelor’s degree required
• Minimum of 10 years at management level or other similar capacity
• Experience in directly leading and managing teams, and managing people-managers
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting
• In-depth understanding of the business impact of technical contributions
• Master’s degree or MBA preferred

Core Competencies

Demonstrates expertise in client relationship management, contract delivery, and financial performance oversight, with a strong focus on aligning real estate services with client business goals. Proven ability to lead teams, manage P&L, and implement strategic initiatives for service excellence.

Highest-signal resume keywords

• Client Relationship Management
• P&L Management
• Contract Management
• Integrated Facility Management
• Team Leadership

Hard Skills

• Account Strategy
• Service Delivery Excellence
• Risk Mitigation
• Quantitative Analytics
• Qualitative Analytics

Soft Skills

• Exceptional Client Service
• Talent Management
• Collaboration
• Dispute Resolution
• Diversity, Equity, and Inclusion

Certifications & Qualifications

• Bachelor's Degree
• Master's Degree
• MBA

Industry Keywords

• Global Occupier Services
• Integrated Services Account
• Project & Development Services
• Transaction Management
• Portfolio Administration
• Strategic Consulting