Operations Partner

Jobtailor; Richmond (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor is seeking a results-driven Operations Leader to oversee franchise performance across a designated market in the United States. You will partner with franchisees to boost profitability, efficiency, and compliance with brand standards, while guiding reviews of operations, sales, and financial health.

You will analyze metrics and lead cross-functional teams to implement corrective actions, training programs, and rollout of new initiatives.

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field.
• 5+ years of operations experience, preferably in multi-unit management within QSR or retail.
• Strong business and financial acumen.
• Ability to analyze and improve financial and operational metrics.
• Exceptional relationship-building and communication skills.
• Willingness to travel within the assigned region.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Drive operational excellence and performance across franchise organizations.
• Partner with franchisees to assess and improve profitability and efficiency plans.
• Conduct comprehensive franchisee business reviews covering operations, profitability, financial health, and development obligations.
• Analyze operational metrics and financial reports to create actionable improvement strategies.
• Ensure adherence to food safety, cleanliness, maintenance, and other brand standards.
• Execute system-wide initiatives including equipment certifications, training programs, and operational protocols.
• Implement and oversee corrective action plans.
• Collaborate with Operations, Marketing, Development, and Technology teams on initiatives, product launches, and process improvements.
• Provide coaching and targeted training focused on leadership development and operational skills.
• Onboard new franchisees and assist with expansion site preparation.
• Track KPIs including ACR, SOS, and OSAT and develop data-driven insights.
• Implement continuous-improvement action plans tailored to franchise needs.
• Review performance metrics with franchisees and develop growth strategies.

Skills

Operations management

Financial analysis

KPI tracking

Root-cause problem solving

Data-driven insights

Relationship-building

Communication

Influencing

Collaboration

Travel readiness

Education

Bachelor’s degree in Business, Hospitality, or related field

Tools

Microsoft Office Suite

Data Analytics Tools

Job description

• Drive operational excellence and performance across franchise organizations within a designated market
• Partner with franchisees to assess and improve operational performance and develop profitability and efficiency plans
• Conduct comprehensive franchisee business reviews covering operations, sales, profitability, financial health, and development obligations
• Analyze operational metrics and financial reports to create actionable improvement strategies
• Ensure adherence to food safety, cleanliness, maintenance, and other brand standards
• Execute system-wide initiatives including equipment certifications, training programs, and operational protocols
• Implement and oversee corrective action plans
• Collaborate with Operations, Marketing, Development, and Technology teams on initiatives, product launches, and process improvements
• Provide coaching and targeted training focused on leadership development and operational skills
• Onboard new franchisees and assist with expansion site preparation
• Track KPIs including ACR, SOS, and OSAT and develop data-driven insights
• Implement continuous-improvement action plans tailored to franchise needs
• Review performance metrics with franchisees and develop growth strategies

Requirements

• Bachelor’s degree in Business, Hospitality, or a related field required
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry
• Strong business and financial acumen
• Ability to analyze, interpret, and improve financial and operational metrics
• Root-cause problem-solving skills
• Ability to work in a fast-paced, results-driven environment
• Exceptional relationship-building and communication skills
• Ability to influence and collaborate effectively with franchisees and internal stakeholders
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
• Familiarity with data analytics tools is an asset
• Willingness to travel within the assigned region
• Flexible schedule, including occasional evenings and weekends

Core Competencies

Demonstrates strong business and financial acumen with the ability to analyze and improve operational metrics. Proven experience in multi-unit management within the QSR or retail industry, focusing on operational excellence and franchisee collaboration.

Highest-signal resume keywords

• Bachelor's Degree in Business
• 5+ Years of Operations Experience
• Financial Acumen
• Data-Driven Insights Development
• Relationship-Building Skills

Hard Skills

• Operational Performance Improvement
• Financial Analysis
• KPI Tracking
• Root-Cause Problem Solving
• Continuous Improvement Action Plans

Soft Skills

• Exceptional Communication Skills
• Influencing Skills
• Collaboration Skills

Industry Keywords

• Franchise Management
• QSR
• Multi-Unit Management
• Operational Protocols
• Food Safety Standards

Tools & Technologies

• Microsoft Office Suite
• Data Analytics Tools