VP of Services, Implementations & Strategic Accounts

Ascent360; Atlanta (GA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental insurance

Office space in city center

Job summary

Florence seeks a Vice President of Professional Services to lead Implementations and Strategic Accounts, driving high‑quality service delivery and strong client partnerships. You will own the Service P&L, align with product roadmaps, and optimize post‑M&A integrations across diverse client landscapes.

You will build and guide high‑performing teams, set clear KPIs, and foster collaboration across functions to scale operations while delivering measurable value to customers and partners.

Qualifications

• 12+ years of relevant experience.
• 10+ years leading professional services at scale in SaaS.
• Demonstrated track record of building high-performance teams.
• Strong commercial and financial judgement with P&L ownership.
• Experience managing global accounts with high personal touch.
• Excellent communication, negotiation, and client management skills.
• MBA or equivalent is preferred.

Responsibilities

• Lead and develop Strategic Accounts and Integrations teams.
• Set team goals and KPIs aligned with company objectives.
• Oversee successful implementations and integrations of SaaS products.
• Manage Strategic account relationships from rollout through lifecycle.
• Collaborate with Sales and Customer Success on opportunities.
• Drive operational excellence, cost discipline, and resource planning.
• Own P&L and drive improvements in deployment speed and adoption.

Skills

Leadership & team management

Strategic thinking

Financial acumen

Customer relationship management

Cross-functional collaboration

Communication & negotiation

Problem solving & decision making

Education

MBA or equivalent

Job description

Florence seeks a Vice President of Professional Services to lead Implementations and Strategic Accounts, driving high‑quality service delivery and strong client partnerships. You will own the Service P&L, align with product roadmaps, and optimize post‑M&A integrations across diverse client landscapes.

You will build and guide high‑performing teams, set clear KPIs, and foster collaboration across functions to scale operations while delivering measurable value to customers and partners.