VP of Retail Ops: Drive Growth & Member Experience

Cutoday USA; Tallahassee (FL); Hybrid; USD 180,000 - 210,000; Full time

Job summary

Champions First Credit Union in Tallahassee seeks a seasoned Vice President of Retail Operations to lead all retail functions, oversee the branch network, and drive member experience. The role partners with the EVP/CFO to align operations with the credit union’s mission and growth strategies.

Ideal candidate holds a bachelor’s degree with five years of management in financial services; an advanced degree is preferred.

Qualifications

• A bachelor’s degree and five years of management in financial services are required; an advanced degree is preferred.

Responsibilities

• Manage and coach branch managers, and implement training programs for staff.
• Lead initiatives to enhance the credit union’s presence within the community.
• Ensure operational efficiency and member satisfaction across all branches.

Skills

Management in financial services

Education

Bachelor's degree

Advanced degree preferred

Job description

Champions First Credit Union in Tallahassee seeks a seasoned Vice President of Retail Operations to lead all retail functions, oversee the branch network, and drive member experience. The role partners with the EVP/CFO to align operations with the credit union’s mission and growth strategies.

Ideal candidate holds a bachelor’s degree with five years of management in financial services; an advanced degree is preferred.