VP of Retail Operations

Credit Union Executives Society, Inc.; Tallahassee (FL); On-site; USD 150,000 - 190,000; Full time

Job summary

Champions First Credit Union in Tallahassee, FL is seeking a Vice President of Retail Operations to lead all retail functions across the branch network and member experience. The role works closely with the EVP/CFO and requires hands-on leadership to develop strategies that support growth and long-term branching plans.

The ideal candidate will have a bachelor’s degree and at least five years of management experience in financial services, with a preference for an advanced degree.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Five years of management in financial services are required.

Responsibilities

• Oversee all retail operations and the branch network.
• Coach and develop branch managers; lead staff training programs.
• Enhance member experience and community presence; align with the credit union's mission.

Education

Bachelor's degree

Job description

VP of Retail Operations

Champions First Credit Union

Tallahassee, Florida

USA

Position Description

Champions First Credit Union is hiring an energetic individual to join their team as the Vice President of Retail Operations. This position is the head of all operational functions for the credit union and is responsible for overseeing all the retail functions of the organization, including oversight of all branches. Working closely with the EVP/CFO, the VP of Retail Operations will oversee the retail member experience and the credit union's branch network, including optimizing the functions of branch staff as the membership increasingly uses digital banking options. Responsibilities include managing and coaching branch managers, implementing effective training programs for member-facing staff, and leading initiatives to enhance the institution’s presence within the community. This role is best suited for an innovative, highly organized individual with a strong work ethic who is willing to work with their team in a hands-on capacity, while developing strategies that support the organization's growth goals and long-term branching strategy. The successful candidate will serve as a resource and leader to teams across all branches, ensuring operational efficiency, member satisfaction, and alignment with the credit union's mission. A bachelor's degree and five years of management in financial services are required; an advanced degree is preferred.