VP of Retail Operations & Branch Experience

Credit Union Executives Society, Inc.; Tallahassee (FL); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Champions First Credit Union is seeking a Vice President of Retail Operations to lead all retail functions, including the branch network, and to optimize member experience across channels. The role reports to the EVP/CFO and focuses on operational efficiency, training, and hands-on leadership to advance the organization’s growth and branching strategy.

The ideal candidate will manage branch managers, drive staff development, and partner with leadership to enhance community presence while

Qualifications

• Bachelor's degree and five years of management experience in financial services are required.
• Advanced degree is preferred.
• Strong leadership and people-management capabilities are essential.

Responsabilités

• Oversee the retail operations and branch network; ensure operational efficiency.
• Coach and develop branch managers and staff to improve member experience.
• Develop and implement community engagement strategies and training programs.
• Collaborate with EVP/CFO to align branching strategy with growth goals.

Connaissances

People management

Leadership

Training programs

Member service

Formation

Bachelor's degree

Advanced degree preferred

Description du poste

Champions First Credit Union is seeking a Vice President of Retail Operations to lead all retail functions, including the branch network, and to optimize member experience across channels. The role reports to the EVP/CFO and focuses on operational efficiency, training, and hands-on leadership to advance the organization’s growth and branching strategy.

The ideal candidate will manage branch managers, drive staff development, and partner with leadership to enhance community presence while