Vice President of Retail Operations

Credit Union Executives Society, Inc.; Tallahassee (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Champions First Credit Union is seeking a Vice President of Retail Operations to lead all retail functions, including the branch network, and to optimize member experience across channels. The role reports to the EVP/CFO and focuses on operational efficiency, training, and hands-on leadership to advance the organization’s growth and branching strategy.

The ideal candidate will manage branch managers, drive staff development, and partner with leadership to enhance community presence while

Qualifications

• Bachelor's degree and five years of management experience in financial services are required.
• Advanced degree is preferred.
• Strong leadership and people-management capabilities are essential.

Responsibilities

• Oversee the retail operations and branch network; ensure operational efficiency.
• Coach and develop branch managers and staff to improve member experience.
• Develop and implement community engagement strategies and training programs.
• Collaborate with EVP/CFO to align branching strategy with growth goals.

Skills

People management

Leadership

Training programs

Member service

Education

Bachelor's degree

Advanced degree preferred

Job description

Champions First Credit Union is hiring an energetic individual to join their team as the Vice President of Retail Operations. This position is the head of all operational functions for the credit union and is responsible for overseeing all the retail functions of the organization, including oversight of all branches. Working closely with the EVP/CFO, the VP of Retail Operations will oversee the retail member experience and the credit union's branch network, including optimizing the functions of branch staff as the membership increasingly uses digital banking options. Responsibilities include managing and coaching branch managers, implementing effective training programs for member-facing staff, and leading initiatives to enhance the institution's presence within the community. This role is best suited for an innovative, highly organized individual with a strong work ethic who is willing to work with their team in a hands-on capacity, while developing strategies that support the organization's growth goals and long-term branching strategy. The successful candidate will serve as a resource and leader to teams across all branches, ensuring operational efficiency, member satisfaction, and alignment with the credit union's mission. A bachelor's degree and five years of management in financial services are required; an advanced degree is preferred.