VP of Enterprise Collaboration & CX Tech Strategy

Resolution Technologies

Atlanta (GA)

On-site

USD 260,000 - 380,000

Full time

14 days+

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Benefits offered by this job

Onsite GA office

Monthly home internet stipend

Mobile stipend

Job summary

Resolution Technologies, Inc. is seeking a strategic VP to lead Enterprise Collaboration, UC & Contact Center Technologies. You will shape global strategy, govern architecture, and align IT with business goals across CX and collaboration platforms.

Based onsite in Georgia, you will oversee a team of engineers, drive modernization of UC and CCaaS ecosystems, ensure security and performance, and partner with executives to deliver scalable digital workplace solutions.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or equivalent.
MBA or advanced degree highly preferred.
Minimum 10–12 years IT infra experience with 5+ years in leadership spanning UC and CCaaS.
Proven track record deploying enterprise-scale UC/CCaaS solutions and vendor negotiations.

Responsibilities

Formulate global long-term strategy for UC, video conf, and cloud contact center tech.
Provide executive sponsorship for critical migrations and integrations.
Establish global standards for cross-location video and CX workflows.
Drive omnichannel CX modernization using cloud routing and analytics.
Oversee KPIs and SLAs for Tier 3 support and outages.
Ensure security, PCI-DSS and SOC2 alignment across all platforms.