VP, Enterprise Sales & Growth — BPO/CX Leader

NexGen Technologies, LLC; Boynton Beach (FL); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

Base salary + uncapped commission

Job summary

NexGen Technologies, LLC is seeking a Vice President of Sales to lead enterprise sales across BPO and contact center solutions. This senior role reports to the CEO and requires closing complex multi-year contracts while building executive relationships to scale revenue growth.

The VP will own GTM strategy, manage a robust pipeline, and collaborate with partners to expand market reach. Experience in CCaaS, digital transformation, and global delivery is preferred.

Qualifications

• 10+ years of progressive sales experience in BPO, contact center outsourcing, CCaaS solutions, or digital transformation services.
• Proven success in enterprise sales with a strong personal book of business.
• Track record of closing large, multi-year enterprise outsourcing deals ($5M+).
• Established network of executive-level contacts with leading BPOs and enterprise companies.
• Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
• Demonstrated ability to deliver product demos and articulate value propositions to executive-level audiences.
• Exceptional leadership, communication, and negotiation skills.
• Experience leading cross-functional teams in solutioning and proposal development.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, growth-oriented environment.
• Preferred: Experience with global delivery models (onshore, nearshore, offshore).

Responsibilities

• Develop and execute a comprehensive go-to-market strategy for BPO, contact center, and digital transformation services powered by NexGen technologies.
• Leverage an existing book of business to generate new revenue opportunities.
• Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
• Build and maintain strategic relationships with enterprise clients and decision-makers.
• Deliver compelling demonstrations of the NexGen Virtual Workplace and other CX solutions to prospective clients and partners.
• Negotiate and close high-value, multi-year contracts aligned with company growth objectives.
• Own and exceed quarterly and annual bookings, revenue, and margin targets.
• Build, manage, and forecast a high-quality pipeline of all sales opportunities.
• Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
• Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
• Leverage established BPO contacts to accelerate market penetration and partnership opportunities.
• Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
• Conduct senior-level presentations, solution workshops, and strategic planning sessions.
• Partner with internal teams to craft scalable, customer-centric outsourcing solutions.
• Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
• Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.
• Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
• Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
• Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Skills

Enterprise sales

Executive relationships

Negotiation

Demos & presentations

Cross-functional leadership

Pipeline management

Strategic partnerships

SOW & contract drafting

BPO/CCaaS domain

Automation & AI awareness

Job description

NexGen Technologies, LLC is seeking a Vice President of Sales to lead enterprise sales across BPO and contact center solutions. This senior role reports to the CEO and requires closing complex multi-year contracts while building executive relationships to scale revenue growth.

The VP will own GTM strategy, manage a robust pipeline, and collaborate with partners to expand market reach. Experience in CCaaS, digital transformation, and global delivery is preferred.