Remote Senior Director, AI-Driven Unified Communications

Direct Travel; United States; Remoto; USD 200.000 - 260.000; Tempo pieno

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Total Rewards Package

Descrizione del lavoro

Direct Travel is seeking a Sr. Director, Digital Unified Communications to lead the vision, strategy, and execution of its cloud-based unified communications and digital engagement platform worldwide.

You will consolidate multi-vendor environments, drive agentic AI initiatives, and partner with IT Security, Infrastructure, and Development to ensure secure, scalable services across regions while aligning with business goals and executive leadership.

Competenze

• Bachelor's degree plus 10+ years IT, cloud platform, or digital communications leadership.
• Proven track record leading large-scale, multi-region UCaaS/CCaaS modernization and consolidation.
• Experience deploying AI in production customer or employee engagement environments.
• Deep expertise in cloud architectures and cybersecurity in enterprise settings.
• Experience managing vendor relationships, budgets (CapEx/OpEx), and strategic partnerships.

Mansioni

• Align technology investments with business goals for Digital Unified Communications.
• Lead consolidation of multi-vendor communications environments into a unified global platform.
• Integrate Direct Travel with ATPI, Avenir, and Spotnana into a single operating model.
• Define and execute agentic AI strategy with governance and measurable outcomes.
• Ensure security, scalability, and compliance across regions; manage incident response and BCP.
• Serve as executive liaison to C-suite and oversee cross-functional teams globally.

Conoscenze

Executive leadership

Strategic IT leadership

Cloud platform experience

AI strategy

Vendor management

Cross-functional collaboration

Enterprise architecture

Global program management

Formazione

Bachelor's degree in IT or related field

Strumenti

RingCentral

Zoom

Twilio Flex

Cognigy

Salesforce

Descrizione del lavoro

Direct Travel is seeking a Sr. Director, Digital Unified Communications to lead the vision, strategy, and execution of its cloud-based unified communications and digital engagement platform worldwide.

You will consolidate multi-vendor environments, drive agentic AI initiatives, and partner with IT Security, Infrastructure, and Development to ensure secure, scalable services across regions while aligning with business goals and executive leadership.