VP of Engineering — Build a Reliable, AI-Driven Platform

feathr; United States; On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Fully Remote

Health/dental/vision

Paid vacation/ sick/ holidays

Job summary

Feathr is seeking a VP of Engineering to lead our mature product engineering organization with a focus on usability, reliability, and customer experience. You will shape the technology vision, build the management structure, and drive an AI-enabled transformation across the engineering teams.

You will work closely with the CEO and tech leads to elevate delivery, establish governance, and invest in high-impact initiatives while mentoring senior engineers and building a scalable org.

Qualifications

• 6+ years of engineering leadership experience, ideally including time leading through a mature/steady-state product phase (not just hypergrowth).
• 10+ years of formal software development experience.
• Experience developing tech leads into engineering managers, or building a management layer where none previously existed.
• Experience driving the adoption, rollout, and governance of AI coding tools across engineering teams and managing impact metrics, and genuinely excited to lead the team into its next chapter with agentic AI.
• Deep knowledge of modern software architecture, cloud infrastructure, and development practices.
• Track record improving product quality, performance, or usability in an established codebase, not just shipping net-new features.
• B2B SaaS experience strongly preferred; MarTech or adjacent verticals a plus.

Responsibilities

• Define the technology vision and operating plan focused on product quality, usability, and customer experience.
• Identify and prioritize technical debt, performance, and reliability improvements alongside customer-facing enhancements.
• Build out engineering management capability by coaching and developing tech leads, and determine where formal management roles are needed.
• Oversee planning and execution of product refinements and upgrades, ensuring quality and service readiness.
• Own all managerial responsibilities for the org: budget, performance management, and career development for tech leads and the broader team.
• Define, track, and report on metrics that matter for a maturing product: defect rates, performance, uptime/reliability, support resolution time, and customer satisfaction.
• Balance individual customer needs and support escalations with broader product priorities.
• Collaborate daily with Product, Customer Success, Managed Services, and other cross-functional stakeholders.
• Define and continuously improve the technical support triage process and stakeholder touchpoints.
• Make judgment calls on where to invest limited engineering capacity for the highest customer impact.
• Participate in customer calls as needed to represent the technical perspective.
• Maintain clear documentation of engineering processes, decisions, and standards.
• Lead Feathr's AI transformation. With Claude access already in place org-wide, you'll turn that access into capability by shaping practices and standards that help the team build faster and better.

Skills

Engineering leadership

Software development

AI tooling adoption

Cloud infrastructure

B2B SaaS

MarTech experience

Tools

Claude

Job description

Feathr is seeking a VP of Engineering to lead our mature product engineering organization with a focus on usability, reliability, and customer experience. You will shape the technology vision, build the management structure, and drive an AI-enabled transformation across the engineering teams.

You will work closely with the CEO and tech leads to elevate delivery, establish governance, and invest in high-impact initiatives while mentoring senior engineers and building a scalable org.