VP of Engagement & Delivery Excellence

Air; Arlington (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

Air is seeking a driven, outcomes-focused Vice President of Engagement to join our client delivery team in Arlington. This leadership role oversees deployment delivery from implementation to retention and expansion, guiding the account strategy to deliver measurable value for national security clients and ensure renewals and growth.

You will mentor Engagement Managers and Directors, align cross-functional teams with customer priorities, and set KPIs for delivery quality and product adoption.

Qualifications

• 7+ years of experience in client engagement.
• Experience with national security strategy or related fields preferred.
• Strong ability to lead teams and manage multiple workstreams.

Responsibilities

• Own the delivery strategy and execution of all software deployments within the account.
• Lead renewal and expansion within existing accounts, in partnership with Engagement and Sales, with direct accountability for retention and growth revenue.
• Champion customer adoption and measurable impact of the product.
• Lead and develop teams responsible for deployment management, implementation, support, and product adoption.
• Align teams to deliver against client outcomes and internal business goals.
• Establish and track KPIs for delivery quality, customer health, product adoption, and operational efficiency.
• Partner with Sales, Product, and Engineering to ensure smooth handoffs and alignment on customer requirements and product capabilities.
• Drive continuous improvement across delivery processes, documentation, and delivery artifacts.
• Determine staffing models based on account needs and capacity constraints.

Skills

Client engagement

National security

Business acumen

Team leadership

Executive communication

Education

MBA or advanced degree

Job description

Air is seeking a driven, outcomes-focused Vice President of Engagement to join our client delivery team in Arlington. This leadership role oversees deployment delivery from implementation to retention and expansion, guiding the account strategy to deliver measurable value for national security clients and ensure renewals and growth.

You will mentor Engagement Managers and Directors, align cross-functional teams with customer priorities, and set KPIs for delivery quality and product adoption.