VP, Client Success: Executive Relationships & Renewal

Atmosera; United States; Remote; USD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Health, Vision & Dental Insurance

Generous 401(k) with 100% companymatch

Performance-based compensation

Zusammenfassung

Atmosera seeks a high-impact VP, Client Success to lead the managed services client journey from onboarding to renewal and expansion. You will elevate executive engagement, strengthen client health insights, and drive value realization across Azure-focused services.

You will partner with Sales, Professional Services, Finance, and Microsoft alliances to ensure consistent client outcomes, risk visibility, and strategic growth across a growing customer base.

Qualifikationen

• 10+ years in client success, account management, service delivery, or tech leadership with 5+ years leading managers or seniors.
• Proven ownership of retention, renewals, expansion, executive relationships, and client risk management.
• Experience building or improving client-success frameworks, health scoring, and renewal governance.
• Ability to interpret MRR performance, forecast renewals/expansion, and assess account economics.
• Strong written and verbal communication with executive presence.
• Experience aligning cross-functional teams around client outcomes while preserving clear accountability.
• Proven ability to hire, coach, and retain client-facing teams; manage capacity and succession.

Aufgaben

• Own retention performance and renewal readiness for the managed services portfolio.
• Partner with Sales on commercial strategy, contracting, and expansion opportunities while tracking renewal risk and forecast confidence.
• Translate Azure operations, FinOps, Data & AI, and service performance into business outcomes for executives.
• Develop and refine a structured client health scoring and executive review process.
• Lead the Atmosera Client Success Framework across portfolio segmentation, success plans, and renewal governance.
• Coach and develop Client Success Managers and Technical Client Success Managers.

Kenntnisse

Years of experience in client success

Retention & renewals ownership

Executive relationship management

Portfolio health scoring

Cross-functional leadership

Communication with executives

People leadership and coaching

Problem solving & change leadership

Financial acumen & forecasting

Tools

Salesforce

Zendesk

ServiceNow

BI tools (analytics/visualization)

Jobbeschreibung

Atmosera seeks a high-impact VP, Client Success to lead the managed services client journey from onboarding to renewal and expansion. You will elevate executive engagement, strengthen client health insights, and drive value realization across Azure-focused services.

You will partner with Sales, Professional Services, Finance, and Microsoft alliances to ensure consistent client outcomes, risk visibility, and strategic growth across a growing customer base.