VP of Content Design & Offer Experience

Emploive; Plano (TX); Hybrid; USD 150,000 - 210,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Vice President of Content Design within Consumer Bank Offer Experiences to develop and execute content plans for inclusive, usable product experiences and to shape customer journeys through clear, compelling narratives across offers.

You will lead strategically important initiatives, collaborate with product, design, marketing, research, analytics, and technology teams, champion accessible language, and explore AI-assisted tools to accelerate content

Qualifications

• 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms.
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites.
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices.
• Extensive experience facilitating workshops for product and experience design, creating compelling content journeys.
• Advanced technical literacy and deep understanding of content platforms and their impact on user experience.
• Background creating content for customer-facing marketing, ecommerce, or digital product experiences.
• Ability to use customer insights, experimentation, and performance data to inform and optimize digital experiences.
• Strong cross-functional collaboration skills, with the ability to build alignment across product, design, marketing, and business teams.

Responsibilities

• Develop and execute content plans for inclusive, usable product experiences across the end-to-end offer journey.
• Lead strategically important initiatives and collaborate with cross-functional teams to shape customer experiences.
• Champion inclusive language and translate complex concepts into clear, persuasive experiences.
• Partner with research, analytics, marketing, product, and design teams to test and optimize experiences using data.
• Present and communicate experience strategies through storytelling, influencing stakeholders.
• Explore and apply AI-assisted tools to accelerate content development while maintaining quality oversight.
• Contribute across content design, experience design, marketing, and service experiences to solve customer problems.

Skills

Content strategy

Editing/writing

Content architecture

Storytelling

Workshops

Collaboration

AI tools

Accessible language

Financial services

Product experience

Job description

JPMorgan Chase in Plano, TX is seeking a Vice President of Content Design within Consumer Bank Offer Experiences to develop and execute content plans for inclusive, usable product experiences and to shape customer journeys through clear, compelling narratives across offers.

You will lead strategically important initiatives, collaborate with product, design, marketing, research, analytics, and technology teams, champion accessible language, and explore AI-assisted tools to accelerate content