VP of Content Design — Offers & Experiences

JPMorganChase; Plano (TX); On-site; USD 160,000 - 230,000; Full time

Job summary

Chase, the Consumer Bank division of JPMorgan Chase, seeks a Vice President of Content Design to shape inclusive, usable product experiences and lead strategic content initiatives. You will guide content architecture and narrative across offers, marketing, and services, partnering with research, analytics, and product teams.

As a senior leader, you will champion accessible language, collaborate across disciplines, and drive innovative solutions using data and experimentation to improve

Qualifications

• 5+ years of experience in content design, editing, writing, strategy, process, and architecture for digital products.
• Ability to design effective content architecture for improved UX and navigation.
• Strong storytelling skills to clarify complex concepts for diverse audiences.
• Experience facilitating workshops for product and experience design.
• Proven collaboration across product, design, marketing and business teams.

Responsibilities

• Develop and implement content design strategies across product components.
• Lead end-to-end discovery workshops with designers.
• Design content models and taxonomies to guide users through experiences.
• Collaborate with cross-product teams to ensure consistent voice and narratives.
• Champion inclusive language for diverse audiences and positive interactions.
• Shape customer narratives across marketing and product experiences to drive understanding.
• Partner with research, analytics, marketing, product, and design to optimize experiences.
• Communicate strategies and concepts through storytelling to align stakeholders.
• Explore AI-assisted workflows to accelerate content development while ensuring quality.

Skills

Content design

Content architecture

Storytelling

Workshop facilitation

Cross-functional collaboration

AI-assisted workflows

Tools

CMS platforms

AI tools

Job description

Chase, the Consumer Bank division of JPMorgan Chase, seeks a Vice President of Content Design to shape inclusive, usable product experiences and lead strategic content initiatives. You will guide content architecture and narrative across offers, marketing, and services, partnering with research, analytics, and product teams.

As a senior leader, you will champion accessible language, collaborate across disciplines, and drive innovative solutions using data and experimentation to improve