VP of Client Success: Build & Scale From Scratch

IsoTalent; Lindon (UT); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Health insurance 100% paid by employer

Supplemental benefits package (dental,

401(k) with company match

PTO + holidays

Job summary

IsoTalent is a well-connected provider seeking a VP of Client Success to design and lead the account management function from the ground up. The role focuses on preserving and expanding the client base, staying hands-on with renewals, and building a high-performing team across onboarding, renewals, and account management.

The VP will report directly to the COO, partner with sales and marketing leadership, and own the client lifecycle strategy from onboarding through renewal across a diverse

Qualifications

• 10+ years of background experience in sales and/or account management.
• 10+ years of experience with both SMB and enterprise-level accounts.
• Industry experience in professional services.
• Strong strategic thinker who has built or scaled a client success/account management function from the ground up.
• Strong manager who can mentor the team and build new functions.

Responsibilities

• Own renewal strategy and drive retention across the client base.
• Identify and execute expansion and upsell opportunities within existing accounts.
• Build and lead an account management team while staying hands-on with key and at-risk accounts
• Partner with sales, marketing, and operations to align on the client lifecycle from onboarding through renewal
• Create playbooks, processes, and metrics to scale a client success function from scratch

Skills

Sales & Account Management

SMB & Enterprise Accounts

Strategic thinking

People management

Job description

IsoTalent is a well-connected provider seeking a VP of Client Success to design and lead the account management function from the ground up. The role focuses on preserving and expanding the client base, staying hands-on with renewals, and building a high-performing team across onboarding, renewals, and account management.

The VP will report directly to the COO, partner with sales and marketing leadership, and own the client lifecycle strategy from onboarding through renewal across a diverse